Product Implementation Manager, iQueue Surgical Clinics

We are a growth stage company that creates software solutions combining lean principles, predictive and prescriptive analytics, and machine learning to transform hospital and infusion center operations. More than 190 health systems and over 1,200 hospitals and centers across 49 states rely on our award-winning products and expert change management services to increase patient access, decrease wait times, and reduce healthcare delivery costs.

We have raised more than $300 million from top-tier investors such as Bain Capital, Insight Partners, and Goldman Sachs. We have been named among the top 100 AI companies in the world.

Please note that while this role is listed as available for remote, we are currently employing in the following states: AK, AZ, CA, CO, CT, DC, FL, GA, IA, IL, IN, KS, LA, MA, MD, ME, MI, MO, MT, NC, NH, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV**.
**** If your state is not listed, we may not be able to proceed with your application. We have offices in Santa Clara, CA and Charlotte, NC for employees who prefer to work regularly or occasionally from an office.**

LeanTaaS’ iQueue for Surgical Clinics is the industry’s first end-to-end surgical coordination platform from the clinic’s front door to the hospital’s operating rooms. We are looking for a talented Product Implementation Manager to guide surgical practices through our healthcare optimization solutions, navigating complex scheduling while prioritizing patient care, building strong stakeholder relationships, and creatively overcoming implementation barriers. You’ll manage multiple customer implementations effectively, create custom workflow solutions, and serve as a trusted advisor to practices, balancing technical knowledge with exceptional interpersonal skills.

• Lead and independently manage customer implementations, from kickoff and discovery through data acquisition, solution design, product configuration, validation, and rollout, serving as the primary point of contact
• Leverage deep understanding of surgical case management and perioperative workflows to guide scheduling, staffing, and operating room assignment processes, identifying and addressing any workflow gaps
• Communicate technical requirements and ensure that customer IT and process teams clearly understand the data and setup needs for iQueue
• Oversee the technical aspects of implementation, including building data pipelines, establishing system interfaces, and customizing workflows, while documenting all specific requirements and changes
• Ensure prompt resolution of challenges while managing project progress and establishing post-implementation performance measurement
• Monitor progress throughout implementation to ensure customer readiness at go-lives; proactively resolve risks, blockers, or misalignments always with an eye toward ensuring a smooth and positive customer experience
• Identify opportunities for improvement, establish clear success metrics, track key performance indicators (KPIs), and recommend workflow enhancements, providing valuable product feedback based on customer needs
• Drive adoption by building strong relationships with practice leadership and staff and developing super users within customer organizations

• Bachelor’s degree in health sciences, engineering, business administration or related field or equivalent years of related experience
• 3-5 years of customer-facing work experience in healthcare implementation
• Track record of applying strong quantitative and analytical skills in prior roles
• A maniacal obsession with customer happiness, success, and retention. You’re the type of person who will move mountains to solve problems and make people successful
• Experience with general software implementation…