Technical Architect

Job Category Customer Success Job Details About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

As a Technical Architect (TA) within the Professional Services team of the Customer Success division, you will serve as a technical consultant driving digital transformation (DX) for strategic enterprise clients. You will lead projects to success by leveraging high technical capabilities and specialized knowledge of the Salesforce platform in the following capacities:

• IT Strategy Advisor: Lead upstream phases, including system concept formulation, overall architecture design, PoCs, and requirement definitions.
• Prime Delivery Leader: Execute and safeguard the technical integrity of Salesforce implementation projects.
• Technical Leader: Provide cross-functional technical support for client- or partner-led individual/multiple projects.

• Trusted Advisor: Focus on customer success, understand client strategies, and drive projects forward with technical excellence.
• Architecture & Strategy: Design overall system architecture (external integration, authentication, security, large-scale data processing, mobile utilization, etc.) and establish development strategies.
• Hands-on Validation: Build prototypes and conduct technical validations for complex requirements.
• Dev Ops & Standards: Create development guides and establish frameworks to manage and optimize development/operational processes (e.g., CI/CD).
• Troubleshooting & QA: Resolve critical technical issues and review major project deliverables to ensure high quality.
• Governance: Build CoE (Center of Excellence) and Dev Ops organizations to promote long-term Salesforce utilization.
• Global
  
  Collaboration:
  
  Partner with global product development teams and architects to solve complex customer challenges using global best practices.
• Mentorship: Mentor, support, and develop team members while contributing to the Trailblazer community.

• Lead AI Innovation: Directly engage with Salesforce’s latest innovations, including Agentforce and Data Cloud , to lead cutting-edge AI-driven transformation.
• Global Insights: Gain seamless access to global knowledge and collaborate with top-tier architects worldwide to grow into a world-class cloud architect.
• Architectural Versatility: Master modern cloud architectures by integrating Salesforce with diverse on-premises systems and multi-cloud services (IaaS, PaaS, SaaS, etc.), leveraging your existing IT expertise.

• Delivery
  
  Experience:
  
  6 to 12 years of experience in enterprise system development, CRM implementation, or IT consulting.
• Leadership
  
  Experience:
  
  
  Around 5 years of experience demonstrating leadership as an architect, technical leader, or project leader.
• Technical Foundations: Strong knowledge of general web application development (e.g., Java-based environments) and data modeling.
• Hands-on
  
  Skills:
  
  Ability to perform technical tasks firsthand (e.g., configuring cloud services, verifying operations, writing code/scripts).
• Ownership: Proactive mindset to lead complex projects with a strong sense of ownership and problem-solving skills.
• Communication: Exceptional customer communication and facilitation…