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Help Desk Analyst: Tier 2​/Support & System Troubleshooter

Job in Washington, District of Columbia, 20022, USA
Listing for: Remotedxb
Full Time position
Listed on 2026-09-29
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support, Technical Support
Salary/Wage Range or Industry Benchmark: 55000 - 90000 USD Yearly USD 55000.00 90000.00 YEAR
Job Description & How to Apply Below
Position: Help Desk Analyst: Tier 2/3 Support & System Troubleshooter

Pluribus Digital is seeking an experienced Application Support Specialist to monitor incidents and service requests, resolve Tier 2/3 issues, and create Jira tickets to ensure traceability and timely resolutions. You will gather and document business requirements, analyze ticket trends, and develop knowledge-base articles while communicating troubleshooting steps and status updates to end users.

Collaboration with cross‑functional teams and stakeholders will drive continuous improvements in

We are looking to fill the Help Desk Analyst:
Tier 2/3 Support & System Troubleshooter position at Remotedxb in United States.

Join us at Remotedxb as our next Help Desk Analyst:
Tier 2/3 Support & System Troubleshooter in United States.

We are currently recruiting a Help Desk Analyst:
Tier 2/3 Support & System Troubleshooter for our team in United States.

This is a strong opportunity to take on the Help Desk Analyst:
Tier 2/3 Support & System Troubleshooter role at Remotedxb.

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