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Senior Technical Support Engineer: Enterprise Incident Leader

Job in Washington, District of Columbia, 20022, USA
Listing for: Vertex Inc.
Full Time position
Listed on 2026-09-30
Job specializations:
  • IT/Tech
    IT Support, Technical Support, Cybersecurity, Network Security
Salary/Wage Range or Industry Benchmark: 87000 - 113000 USD Yearly USD 87000.00 113000.00 YEAR
Job Description & How to Apply Below

Vertex Inc. is seeking an experienced technical support professional for a dedicated West Coast team.

The role requires residency in WA, OR, , NV, or AZ and involves owning escalations, performing deep-dive troubleshooting across databases, APIs, and cloud platforms, and coordinating cross-functional responses to complex customer issues. You will document solutions, contribute to KCS content, mentor peers, and participate in on-call rotations.

Consider building your career as a Senior Technical Support Engineer:
Enterprise Incident Leader at Vertex Inc.

As a Senior Technical Support Engineer:
Enterprise Incident Leader, you will play an important part at Vertex Inc. in United States.

We invite applications for the Senior Technical Support Engineer:
Enterprise Incident Leader position located in United States.

The following opportunity is for a Senior Technical Support Engineer:
Enterprise Incident Leader with Vertex Inc.

Position Requirements
10+ Years work experience
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