ServiceNow Training Specialist

Job Family:

SAAS/PAAS/Cloud Consulting

Up to 10%

Active Secret

• Leading Service Now projects, including interacting with clients and users to identify and translate functional requirements
• Collaborating with Service Now development teams to design, develop, implement, and administer Service Now applications.
• Translating complex business requirements into technical designs and solutions using Service Now.
• Supporting Service Now projects by interacting with stakeholders to capture current state processes and pain points, and design future state processes.
• Maintaining frequent engagement with users and stakeholders throughout all phases of the overall project and development efforts.
• Collaborating closely with technical teams in their efforts to develop, configure, and enhance Service Now applications.
• Staying current with Service Now products, features, and industry trends to drive innovation.
• Conducting technical assessments and providing recommendations for improving existing Service Now implementations.
• Building functional work products such as, but not limited to, process maps, design documents, and communications.
• Supporting functional product testing and training activities.
• Creating technical and functional documentation for Service Now solutions.

• Must POSSESS and MAINTAIN a Federal or DoD "SECRET" security clearance; candidates must obtain an approved adjudication of clearance before onboarding with Guidehouse.
• A Minimum of FIVE (5) years of professional experience.
• Bachelor’s degree or equivalent experience
• Experience with Software Development Lifecycle methodologies, deliverables, and controls
• Knowledge of Service Now Modules and capabilities such as GRC, SPM, and ITSM, as well as App Engine and Scoped Apps
• Experience with Software Development Lifecycle methodologies, deliverables, and controls
• Well-rounded technology consulting experience desired, to include the ability to define requirements, lead client meetings, facilitate UAT, and conduct training
• Experience working in an Agile environment

• One (1) or more Service Now certifications (e.g., CSA, CIS, CAD)
• Agile, SCRUM, or SAFe certifications
• Excellent verbal and written communication skills
• Strong analytical, problem-solving skills
• Ability to work effectively in a team environment
• Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels
• Heightened attention to detail
• Knowledge of the capabilities of other low-code and no-code technology platforms, such as Power Apps, Power Automate, SharePoint, UiPath, Databricks, Power BI, and Tableau
• Hands-on experience configuring Service Now solutions
• General understanding of financial management aspects (i.e., financial operations, financial innovation, internal control, risk management, etc.), particularly in a federal environment

The annual salary range for this position is $92,000.00-$. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible…