Care Technical Support Engineer
Listed on 2026-09-30
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IT/Tech
IT Support, Technical Support, HelpDesk/Support, Systems Administrator
Talkdesk is seeking a Technical Support Engineer - Premium Care to be the first point of contact for platform issues. You will accurately capture incident details, classify impact and severity, and attempt immediate resolution.
You will triage incidents across reporting, WFM, and QM applications, maintain knowledge bases, and ensure timely, clear communication with customers and internal teams. This role emphasizes client-facing technical excellence and continuous learning.
As a Premium Care Technical Support Engineer, you will play an important part at Talkdesk in United States.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Premium Care Technical Support Engineer role in the description above.
We appreciate your interest in this position.
Join Talkdesk and contribute to our ongoing work.
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