Business Systems Analyst

We are looking for a Business Systems Analyst to support mission-critical business applications within a federal government environment. This role is responsible for the administration, maintenance, optimization, and support of enterprise applications including iManage, eRooms, Confluence, and Jira.

Key Responsibilities:

· Administer, maintain, and support business-critical applications including iManage, eRooms, Confluence, and Jira.
· Perform system configuration, upgrades, patching, and ongoing maintenance activities.
· Monitor application health, performance metrics, logs, and system availability.
· Troubleshoot and resolve issues related to application functionality, integrations, user access, and performance.
· Manage user accounts, permissions, and role-based access controls.
· Optimize system performance and implement enhancements to improve reliability and user experience.
· Support backup, recovery, and disaster recovery processes for business applications.
· Configure and maintain workflows, automations, and integrations within Jira and Confluence.
· Create and maintain technical documentation, operational procedures, and troubleshooting guides.
· Apply security updates and ensure applications remain compliant with organizational standards.
· Participate in change management activities and support system implementation initiatives.