Sr. UX Researcher

Job Summary:

A Senior UX Researcher I leads a team’s understanding of user behaviours, needs and motivations. She/he leads the UX Research strategy for a business or product line. She/he is an expert user of a number of research and testing methodologies. She/he informally mentors other researchers.

• Gathers, evaluates and has a solid understanding of customer use cases.
• Maintains close links with UX Designers, ensuring that user feedback and testing are fed into the design process.
• Aligns/coaches the team to ensure customer needs are met.
• Shares research findings with the organisation.
• Understands competitors and regulatory environment.
• Segments markets and understands needs of those sub-segments in greater detail.

• Identifies if we are addressing the right problem with a thorough analysis of the brief.
• Presents research learnings to stakeholders to guide future projects.
• Collaboratively analyses the results of research to recommend solutions.
• Independently identifies different research solutions.
• Works with designers to iterate and test solution.
• Considers the problem from a number of angles.
• Practices and facilitates reflection as part of the research process.

• Leads the User-centred research process, mentoring juniors where needed.
• Applies a number of UX Research techniques.
• Creates research documentation and analysis outputs.
• Works with UX Designer to define structure and layout of the product.
• Works with Visual Designer to define the visual identity of products.

• Regularly tests design work with users in partnership with UX Design team.
• Proactively uses data to establish key metrics for projects.
• Iterates research methods based on testing and data analysis.
• Summarises data from analytics packages, customer insight or other sources to understand context of research work.
• Uses data to inform testing future strategy.
• Identifies gaps where data is needed and works with business to fill them.

• Uses relevant tools for research analysis.
• Understands the nuances of researching in different contexts (remote / in person / unmoderated /moderated).
• Has an excellent knowledge of the tech stack of the organisation.
• Mentors junior researchers in technical skills.
• Uses research software (Qualtics, Lookback, ) to expert level.
• Builds good working relationships with tech teams

• Takes ownership of own development and career
• Initiates regular conversations with manager, coach or mentor regarding self-development
• Understands what is required by the business to be successful and maps development plan accordingly
• Learns from success and failures
• Looks to build challenges into current assignments
• Utilises formal and informal networks effectively

• Is able to ask effective questions and collect facts from multiple sources in order to solve problems
• Is able to effectively identify and analyze problems and propose solutions
• Effectively manages day-to-day issues and problems without intervention

• Develops new ideas to improve process or product, and is able to prepare implementation plans
• Integrates and builds on new ideas from others
• Creates new opportunities by applying different perspectives and challenging the status quo
• Is recognised as an innovative thinker

• Provides clear instructions and direction to others
• Is able to both actively listen to and effectively question to understand another’s viewpoint
• Helps others understand situations by communicating business context

• Encourages co-operation between all members of the team
• Seeks team members’…