Software Support Specialist
Listed on 2026-10-02
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IT/Tech
HelpDesk/Support, Technical Support, IT Support
Square 9 is a leading provider of AI-driven intelligent information management solutions that simplify document-driven processes. Our award-winning generative AI-powered platform removes the frustration of extracting data from documents, forms, and all external sources, so customers can harness the full power of their information. With a customer-first mindset, we empower organizations to work smarter, faster, and more efficiently.
As a Software Support Specialist at Square 9, you will be an integral part of our dedicated support team, providing Level 2 and 3 assistance for customers and resellers deploying innovative document and content management solutions. This entry-level role demands strong communication skills, technical aptitude, and a passion for problem-solving as you troubleshoot software issues and liaise with internal teams. You will gain hands‑on experience with Microsoft .Net-based
technologies and have opportunities for career development in both technical specialist and management tracks.
- Provide customer support for deployment and usage-related software issues
- Resolve and troubleshoot software problems using custom internal ticketing tools
- Collaborate with development and QA teams on issue resolution
- Author and maintain knowledge base articles on common service issues
- Manage multiple support projects with attention to detail
- Communicate effectively with customers and internal teams
- Entry-level experience in technical support or customer-facing roles
- High School Diploma or equivalent
- Strong verbal and written technical communication skills
- Proficiency with Windows platform infrastructure (ASP.Net, IIS, Message Queuing, Authentication)
- Demonstrated customer service and problem-solving abilities
- Experience with SQL Server and database management
- Ability to build consultative relationships with customers and resellers
- Comfort with public speaking and presentations
- Self-starter with strong organizational skills
- Criminal Background Check Required
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