Service Desk Consultant

Enterprise Applications

We’re Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world’s potential. We’re people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what’s now to what’s next.

We make it happen through the power of acceleration.

Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

Join a customer-focused Service Desk team that serves as the frontline technology support function for the organization. Our team is responsible for delivering exceptional end-user support, resolving technical issues, managing service requests, and ensuring employees have a seamless technology experience. We collaborate closely with infrastructure, application, and security teams to provide timely solutions while maintaining high service standards and user satisfaction.

• Serve as the first point of contact for end users, providing support via phone, email, chat, and ticketing systems while ensuring all interactions are accurately documented.
• Troubleshoot and resolve Tier 1 issues related to hardware, software, printers, Microsoft 365, account access, and basic network connectivity.
• Perform user account administration tasks, including password resets, account unlocks, onboarding, offboarding, and equipment provisioning.
• Escalate complex incidents to Tier 2/3 support teams with complete documentation and relevant troubleshooting details.
• Monitor ticket queues, maintain SLA compliance, communicate status updates to users, and contribute to continuous service improvement initiatives.

• Experience in customer service, technical support, help desk, or service desk environments with a strong focus on end-user satisfaction.
• Working knowledge of Windows and Mac operating systems, Microsoft Office/Microsoft 365 applications, and common business technologies.
• Familiarity with ticketing platforms such as Service Now, Zendesk, or Jira Service Management and adherence to documented processes.
• Understanding of Active Directory, account administration, basic networking concepts, and troubleshooting methodologies.
• Excellent communication, problem-solving, time management, and documentation skills, with a willingness to learn and grow within an IT support organization.

We’re a global, team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and…