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Dynamics 365 CE Sr. Functional Consultant - Training
Job in
Washington, District of Columbia, 20022, USA
Listed on 2026-10-02
Listing for:
ContactX Resource Management Pvt Ltd
Apprenticeship/Internship
position Listed on 2026-10-02
Job specializations:
-
IT/Tech
Change Management, IT Consultant
Job Description & How to Apply Below
- We are hiring a Senior Functional Consultant with 8+ years of hands‑on Microsoft Dynamics 365 CE/CRM functional experience and 3+ years of dedicated training experience
- The role focuses on Dynamics 365 Customer Service and Contact Center/Omnichannel solution design, functional consulting, user adoption and structured training enablement
- The consultant will lead requirement workshops, fit‑gap analysis, configuration of case management, knowledge management, queues, SLAs, entitlements, security and dashboards, along with Omnichannel routing, work streams, capacity profiles, chat, voice and messaging channels
- Responsibilities also include developing training decks, SOPs, user manuals, quick reference guides and simulation‑based learning; delivering instructor‑led, virtual/classroom and train‑the‑trainer sessions; supporting SIT/UAT, go‑live readiness, change management and adoption tracking; and collaborating with architects, technical/integration teams and business stakeholders
- Exposure to AI‑enabled contact center capabilities such as Copilot, chatbots, IVR, agent assist and unified customer view is valuable
- Microsoft MB-230 and PL-200 certifications are preferred
- Immediate joiners only.
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