ServiceNow Sr. Platform Architect Job Washington area,District of Columbia USA,IT/Tech

Make a difference. Be happy. Grow your career. The Role A Service Now Architect is responsible for providing high-level design and specifications for Service Now implementations. They lead development and implementation of Service Now applications in the area of ITSM, CSM, SPM, ITOM and other areas. They should have knowledge and experience of defining application and data architecture roadmaps for significant business / functional scopes.

They oversee projects from an architecture design perspective through implementation. They provide leadership and advocacy, as well as providing hands-on support as needed and assisting in troubleshooting/problem-solving. They can help establish an enterprise-wide technical architecture and implementation strategy setting the foundation for lasting success

Key Responsibilities

Client & Stakeholder Engagement Lead / Participate in Client Workshops to gather business & technical requirements / user stories
Consult customers and team members on industry and Service Now best practices
Deliver on Scoped Application Development and integrations
Configure / Build Application UI and Workflows
Requirements & Analysis
Collaborate and contribute to the creation, deployment, and maintenance of technical best practices and standards
Adhere to Service Now development standards
Delivery & Implementation Support
Development of required integrations components (SSO, LDAP, REST/SOAP Web Services)
Service Catalog structuring and Portal Development (Widget configurations)
Creation and delivery of solutions for customers addressing requirements through technical architecture in consideration of process design and technical best practices and standards
Follow SDLC best practices including those around proper testing and code documentation
Follow the organization’s change management policy for all configuration changes, including vendor made changes
Quality, Adoption & Documentation
Ensure solution designs support usability, scalability, and long-term maintainability. Develop and contribute to client-facing documentation including process documentation, training materials, and release notes.
Document solution and integration models as relevant for project and client teams to consume.
Leverage NOW
Create documentation to drive alignment with Service Now standards and best practices.
Internal Contribution Contribute to the evolution of Nordic Service Now delivery standards, templates, and accelerators.
Share knowledge and best practices within the Service Now communities of practice.
Support practice leadership with estimation inputs, solution scoping, and pre-sales discovery when needed.

Skills and Experience

Deep knowledge of Service Now architecture and stack development objects (CMDB, Workflows, Scripting, ACLs, etc.
Familiarity with modules like CSM, HCLS, ITSM, ITOM, HRSD, ITAM, and App Engine
Familiarity with Service Bridge architecture
Familiarity with Domain Separation architecture
Understanding of JavaScript (Server-side and Client-side in Service Now) Glide API, Business Rule, Script Includes, UI Action, Client Scripts Integration skills (REST, SOAP, MID Server, Integration HUB)

Minimum Years of Experience

7+ Year of Experience in the Service Now platform Certified System Administrator (CSA) required Certified Application Developer (CAD) preferred CTA certification preferred

Other Knowledge,

Skills and Abilities

Required

Leveraging generative AI to build and refine models is preferred
Healthcare knowledge or knowledge of the Service Now HCLS and HCO products preferred

Additional details

Remote position
Must be accessible and available to perform work functions at any time, including nights, weekends and holidays
Travel up to 25% of the time

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws.

We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.

Healthcare organizations are challenged to deliver higher quality care at a lower cost. Our award-winning team provides consulting services focused on strategy, technology, and operations, as well as managed services, that result in a stronger business with better patient outcomes.

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