Solution Consultant

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Full Time Technical Remote, Remote, US

4 days ago Requisition

Salary Range: $ To $ Annually

What is special about Lighthouse?

Lighthouse is built on a foundation of unique, passionate, highly driven individuals. We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets consultation and where collaboration is the key ingredient to success. We grow together and are stronger together.

What’s unique about this role?

Solution Consultants in the Review Intelligence group are specialists focused on managing the application of our proprietary predictive AI and GenAI solutions for specific litigations and investigations. They also play a key role in designing and refining enterprise analytics programs for our corporate clients. As part of an innovation-focused team, Lighthouse AI & Analytics consultants play a pivotal role in articulating and prioritizing the requirements for the next wave of our proprietary tools and also play a central role in validating functionality of new tools once developed.

This role is both highly consultative and highly process/tech-oriented requiring a deep knowledge of discovery workflows and requirements, and high literacy with respect to the state-of-the-art in discovery review and analytics technology.

What will this person do?

Execution of Review Intelligence client projects, including:

• Scoping and implementation on projects leveraging predictive AI, GenAI, and/or structured analytics.
• Ensuring client requirements remain current across the lifecycle of the engagement and (re) aligning development approach to those requirements
• Meticulous data tracking, statistical validation design and implementation, and metrics reporting to support the transparency and accountability of algorithmic discovery review.
• Coordination with support and technical teams across the organization to ensure we are leveraging the full suite of LH capabilities to provide best-in-class support and value to our clients.
• Documenting lessons learned for internal discussion and process/technology improvements.
• Tracking and escalating project risk concerns up the chain as necessary.
• Providing end-of-project metrics to inform ROI analyses and quarterly business reviews.

Contribution to operational initiatives, including:

• Developing or maturing playbooks for core workflows of established offerings.
• Implementing and updating Review Intelligence training curriculum (composed of a suite of documentation, simulation activities, and evaluation) for new members of the team or secondees from other groups who are supporting Review Intelligence workflows.
• Providing requirements analysis and user validation input to our product development teams.
• Collaborating with marketing, client success, and sales on client-facing overviews of Review Intelligence solutions.

Bring your passion and together we will shine. It would also be great if you had the following:

• Advanced degree preferred in relevant discipline (law, technology, statistics)
• Minimum 5 years litigation or eDiscovery industry experience required
• Minimum 3 years advanced analytics in eDiscovery required
• Prior in-house corporate legal, law firm legal staff or eDiscovery vendor experience required
• Excellent knowledge of eDiscovery technology, including key applications and programs such as Relativity Analytics, Relativity aiR, Reveal (Brainspace), or comparable analytics platforms
• Excellent knowledge of litigation support and legal discovery process and concepts
• Proven success and desire to consult with clients/internal departments, projecting expertise and solving day-to-day challenges as well as strategic challenges
• Experience leading complex projects and managing multidisciplinary teams from other departments preferred
• Excellent written and oral communication skills with clients and internal staff (demonstrated both in relaxed atmosphere and under pressure)
• Customer service demeanor: consultative, approachable, respectful, and polite
• Ability to multitask under pressure

Work Environment and Physical Demands

• Duties are performed in a virtual office environment while sitting at a desk or computer table. Duties require the ability to use a computer, communicate…