Business Analyst II ServiceNow, Fraud & Compliance Focus

Salary: USD
58 - USD
62 per hour

Roth Staffing is looking for Business Systems Analyst with Service Now, SharePoint, compliance/risk programs, fraud investigations, financial services, or operational risk would be highly valued. Hourly Pay Rate: $58.00
-to- $62.00

Local candidates only. LA, Orange County, San Diego Inland Empire. The role will primarily be remote with occasional in office visits

The Business Analyst will support the Compliance AVP in defining a structured fraud logging capability in Service Now. The core of the role is analysis and design rather than platform build: gathering requirements, mocking up the fraud logging screen using benchmarking data from other life insurance companies, and documenting the end-to-end workflow in close collaboration with team members as subject-matter experts.

The analyst will produce the requirements, screen mockups, and workflow documentation that the Service Now platform team will build against. The role also supports planning for the migration of historical fraud records from SharePoint into Service Now, defining the data requirements and mapping in partnership with the team. This is a hands-on analyst and design role well suited to someone who can translate fraud/operational-risk subject matter and industry practice into clear, buildable specifications, and who works comfortably alongside business SMEs to capture how work actually gets done.

• Hold working sessions and interviews with Compliance AVP, her team, and the extended divisional team to capture the functional and data requirements for fraud logging. Document the current-state fraud intake and logging process, including handoffs, roles, and the data captured today.
• Translate requirements into clear, prioritized user stories and acceptance criteria that a Service Now developer or platform team can build against.
• Define the fraud record data model — required vs. optional fields, categories, statuses, severity/priority logic, validation rules, and reporting needs.

• Research and gather reference data on how other life insurance companies capture and log fraud — the fields they track, screen layouts, categorization schemes, and workflow patterns. Compliance AVP will provide the needed webinar for screenshots.
• Use that benchmarking to inform the target-state fraud logging screen: which fields to capture, how to group them, and how the intake experience should flow.
• Produce screen mockups / wireframes of the fraud logging interface for review and iteration with Compliance AVP 's team, refining based on feedback.
• Annotate mockups with field-level definitions, behavior (required/conditional logic), and validation rules so they serve as a clear build specification.

• Work directly with Compliance AVP 's team members as SMEs to map and document the target-state fraud logging workflow end to end — intake, triage, assignment, review, and closure.
• Capture roles, responsibilities, decision points, statuses, SLAs, and escalation paths.
• Produce process maps and support narrative documentation, validated with the team, that align the workflow to the mocked-up screen design.
• Develop user-facing job aids and workflow guides for fraud loggers and reviewers.

• Inventory and profile existing fraud data in SharePoint (lists, libraries, spreadsheets, documents) with input from Compliance AVP 's team.
• Build a source-to-target field mapping between the SharePoint data and the target Service Now fraud data model,…