Presales & Solution Architect

Sutherland is looking for an experienced Solution Architect to drive end-to-end solutioning for our manufacturing, Hospitality and Shared Economy clients. This role sits at the intersection of business consulting, technology, and AI-led transformation translating client challenges into winning proposals, differentiated solutions, and scalable capabilities. You will be a key voice in how Sutherland designs and pitches transformation and AI-driven CX solutions for hospitality brands, vacation rental platforms, ride-sharing, mobility, Manufacturing, Automotive and other shared-economy businesses.

• The opportunity to shape transformation and AI-led solutions for leading global Hospitality and Shared Economy brands.
• Exposure to Sutherland's proprietary AI and automation IP portfolio.
• A collaborative, cross-functional environment spanning sales, delivery, and technology.
• Competitive compensation and benefits package [details to be customized per region.

• Lead solution design and response for RFPs, RFIs, and RFQs across Manufacturing, Hospitality and Shared Economy accounts, from requirements analysis through final proposal delivery.
• Partner with sales, pricing, and delivery teams to build compelling, commercially sound, and operationally deliverable solutions.
• Own the solution narrative, win themes, and differentiators for each pursuit, ensuring proposals reflect client-specific business outcomes rather than generic capability.
• Support orals, client presentations, and due-diligence sessions as the technical and solution subject‑matter expert.

• Build and maintain a repeatable library of solution assets, playbooks, case studies, and reference architectures for manufacturing, Hospitality and Shared Economy.
• Identify capability gaps against market and client demand, and work with practice leadership to prioritize investment in new offerings, tools, or partnerships.
• Contribute to the maturity of Sutherland's vertical point‑of‑view, ensuring solutions stay current with industry trends, competitor offerings, and emerging technologies.

• Assess client operations, CX, and business processes to identify opportunities for digital and AI‑led transformation.
• Design end‑to‑end transformation roadmaps that combine process redesign, automation, analytics, and generative/agentic AI solutions.
• Evaluate and incorporate Sutherland's proprietary AI and automation IP into client solutions, ensuring feasibility, scalability, and measurable business impact.
• Stay current on AI, automation, and CX technology trends relevant to hospitality and shared‑economy business models, and translate them into practical client solutions.

• Work closely with delivery, technology, data science, and vertical leadership teams to validate solution feasibility and cost.
• Act as a bridge between client‑facing sales teams and internal delivery/technology teams throughout the solution lifecycle.
• Support post‑win transition, ensuring proposed solutions are handed off cleanly to delivery teams for implementation.

• 18+ years of experience in solution architecture, consulting, or transformation roles within BPO, CX, or technology services organizations.
• Prior experience supporting Hospitality, Travel, or Shared Economy (ride‑sharing, mobility, vacation rental, marketplace) clients strongly preferred.
• Domain Expertise: Deep knowledge of manufacturing paradigms (Discrete, Process, Lean, Six Sigma) and standard operating procedures.
• Technical
  
  Skills:
  
  Strong familiarity with BPM suites (e.g., Appian, Pegasystems, Camunda, Bizagi) and integration protocols (APIs, IoT, ERP systems…