Jira Engineer

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Full Time Washington, DC, US

Salary Range: $ To $ Annually

E-INFOSOL LLC is seeking a motivated and results-driven Jira Engineer
be a full-time employee in Washington, DC to join our innovative and customer solutions focused team.

The Jira Engineer administers, configures, and optimizes Jira and Jira Service Management environments to support organizational processes, ensuring reliability, scalability, and adherence to governance standards across Jira Data Center and Jira Cloud. This role emphasizes configuration, system design, workflow engineering, and platform administration.

• Configure and maintain Jira workflows, transitions, issue types, issue type schemes, screen schemes, field configurations, custom fields, contexts, permission schemes, and notification schemes.
• Use Script Runner to implement advanced validators, conditions, post-functions, automations, and administrative scripts.
• Manage Jira Service Management configurations, including request types, portals, Assets schemas, object types, automation rules, and service workflows.
• Create and tune JQL queries for dashboards, reports, filters, SLA tracking, and operational visibility.
• Administer Jira Data Center and Jira Cloud environments, including user management, permissions, global system settings, performance monitoring, and maintenance routines.
• Support REST API connectivity and integrations, working with JSON structures to connect Jira with diverse enterprise systems.
• Work with SQL databases (Data Center) for troubleshooting, analysis, reporting, and backend system insights.
• Collaborate with business teams to gather requirements and translate them into maintainable Jira solutions that scale across departments.
• Ensure adherence to best practices, governance standards, security requirements, and platform stability guidelines.
• Provide user support, documentation, training, and operational guidance for Jira and JSM functionality.

• Active Top-Secret clearance with capability to obtain SCI/CI Poly if needed to meet contract requirements.
• Bachelor’s or Master’s Degree in Computer Science or a related field of study.
• 5+ years of experience

• Workflow engineering
• REST API usage
• JSON
• JQL
• SQL/databases
• Jira DC/Cloud operational management
• Permission/security model expertise
• Troubleshooting and process design

E-INFOSOL is a Service Disabled and Veteran Owned Small Business (SDVOSB) located in the Washington, D.C. metropolitan area. We specialize in building modern and tailored solutions to support our customers’ mission. As a mission-first organization, we deliver Subject Matter Expertise (SME) in cloud computing, virtualization, cyber security, software development and data services. We support the Intelligence Community, Department of Defense, Federal Law Enforcement, Civilian Agencies and the Private Sector.

Through strategic partnerships with top industry players such as Amazon Web Services (AWS), Broadcom, Microsoft and Cisco, E-INFOSOL provide an array of IT products and solutions. Combined with our industry expertise, we deliver in-depth knowledge on Government requirements and fully understand NIST and DoD security requirements. Our expertise in the latest technologies combined with our understanding of infrastructure needs and security requirements provides the best combination for achieving innovative and secure environments for Government Agencies and Private Sector.

"Putting People First, Achieving our Mission Together". E-INFOSOL is a people-first organization focusing on a positive employee culture that inspires…