Program Manager; Identity

Type of

Requisition :
Regular Clearance Level Must Currently Possess:
Top Secret Clearance Level Must Be Able to Obtain:
Top Secret Public Trust/Other

Required:

None Job Family:
Program Delivery and Execution

Job Qualifications:

Skills:

Business, Financial Management, Services Management

Certifications:

None

Experience:

10 + years of related experience US Citizenship

Required:

Yes

Job Description:

The Program Manager, reporting to the Program Director, will lead large‑scale, global Identity and Access Management (IDAM) operations and modernization contract supporting the U.S. Department of State’s Bureau of Diplomatic Technologies (DT). This role oversees 24x7 worldwide operations, modernization activities, security integration, service management, and customer engagement across all geographic regions. The Manager is responsible for contract performance, people leadership, innovation, quality, and mission delivery related to IDAM operations and modernization.

Success requires experiencing leading large, diverse teams across multiple time zones, data-driven and transparent reporting, and customer collaboration.

Lead all aspects of the contract supporting Diplomatic Technologies’ global IDAM mission, ensuring operational excellence and alignment with State Department and DT strategic priorities. Manage a large multidisciplinary workforce, including IDAM architects, engineers, and administrators, while collaborating with Tier 1 and 2 Service Desk leadership

Direct 24x7 IDAM operations globally, ensuring high availability, reliability, and prompt incident response. Establish and enforce SLAs, KPIs, SLOs, and MTTR targets consistent with diplomatic mission needs. Ensure consistent ITIL‑aligned service management across regions, integrating processes such as change, incident, and problem management. Drive automation and responsible AI-augmentation

Ensure continuous compliance with NIST RMF, FISMA, and DT cybersecurity requirements. Partner closely with cybersecurity teams to support POA&Ms, audit response, continuous monitoring, and ATO processes. Support risk management, resilience planning, and COOP/DR alignment for mission‑critical systems.

Manage resources and staffing strategies across global operations. Support the Program Director in ensuring accurate forecasting, EVM compliance, and cost‑efficient delivery. Drive workforce development, retention, and succession planning.

10+ years managing complex IT or network programs, including global environments. 5+ years experience leading large, diverse teams Demonstrated experience delivering large‑scale, cloud focused identity modernization Strong ITIL‑based service management background. Proven ability to interface effectively with senior federal executives, CO/CORs, GTMs, and global stakeholders. Active Top Secret clearance.

PMP ITIL 4 Intermediate level certification or equivalent Agile/SAFe certification (SAFe SPC or Scrum Master) or demonstrated lean agile experience.

Bachelor’s degree in Information Technology, Computer Science, Engineering, Cybersecurity, a related technical discipline or business required. Master’s degree preferred in a relevant field such as Information Systems, Cybersecurity, Engineering, Public Administration, or Business Administration (MBA, MPA, MSIS, MSCS).

Prior experience supporting Department of State, especially Diplomatic Technologies or global operations. Experience with OCONUS deployments, austere environments, or high‑risk posts. Familiarity with COOP/DR for global…