Customer Engagement Analyst

Customer Engagement Analyst

SAIC is a trusted leader in delivering advanced IT to Federal clients. We bring deep expertise in engineering, securing, and deploying cutting-edge technologies that support mission-critical operations. In this role you will work IT professionals actively solving problems for our customers.

SAIC is seeking a Customer Engagement Analyst to serve as the front door integrator and primary engagement POC for external systems, data sources, and user communities seeking connection. This position provides a holistic interface role.

Job

Duties include:

• Track and coordinate customer inquires and escalations
• Help customers craft engaging communications
• Help customers organize and deliver external trainings
• Help customers organize and host events
• Work with stakeholders to craft guidance materials
• Collect requirements for and conduct data calls and surveys
• Work with stakeholders to craft Promotional Materials for display in HHS spaces
• Coordinate and host Monthly IT POC Meetings
• Coordinate and host Quarterly Customer Meetings

Qualifications

TYPICAL

EDUCATION AND EXPERIENCE:

Bachelors degree and 0 years related experience or additional experience considered in lieu of Bachelors degree.

• 7+ years relevant experience
• US citizenship required and the ability to obtain and maintain a Public Trust with HHS
• Previous experience supporting government clients / agencies
• Demonstrated ability to guide customer partners through project engagements and communicate with stakeholders.
• Experience coordinating multi-team technical and operational engagements.
• Ability to track, prioritize, and manage a portfolio of customer priorities.

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.