Customer Success Support Engineer
Listed on 2026-10-04
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IT/Tech
Cybersecurity, Technical Support, IT Support, Systems Administrator
Piper Companies is seeking a Customer Success Support Engineer to support a leading organization in the networking and technology space.
This is a fully remote opportunity offering an initial 3-month contract with quarterly extensions and strong long-term potential. The Customer Success Support Engineer will work directly with customers and internal teams to support onboarding, implementation, platform adoption, and technical troubleshooting efforts, serving as a trusted technical resource throughout the customer lifecycle.
- Partner with customer IT and infrastructure teams to support onboarding, implementation, and activation of technology solutions.
- Assist with the deployment, configuration, and support of virtual machine-based collectors, integrations, and monitoring tools within customer environments.
- Provide technical guidance related to networking, connectivity, system access, DNS, IP addressing, firewall policies, and authentication requirements.
- Support cloud-based implementations, API integrations, system migrations, and platform adoption initiatives.
- Troubleshoot infrastructure, networking, and application issues while coordinating resolutions with engineering and support teams.
- Deliver technical training, end-user guidance, and best practices to ensure successful platform adoption and utilization.
- Document customer environments, technical configurations, troubleshooting efforts, and implementation milestones.
- Build strong customer relationships and serve as a trusted advisor to drive customer satisfaction and long-term success.
- 2+ years of experience in customer success, technical support, IT support, network support, implementation, onboarding, or a related client-facing technical role.
- Hands-on experience with networking fundamentals including TCP/IP, DNS, DHCP, firewalls, SSH, SNMP, and virtualized environments.
- Experience with Windows environments, Active Directory, Microsoft 365, Entra (Azure AD), Windows Server, or other enterprise IT infrastructure technologies is preferred.
- Understanding of cybersecurity concepts including vulnerability management, software patching, system hardening, CVEs, and endpoint security.
- Strong troubleshooting and problem-solving skills with the ability to diagnose technical issues across infrastructure, networking, and software environments.
- Excellent communication and presentation skills with the ability to explain technical concepts to both technical and non-technical audiences.
- Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Network Engineering, or equivalent professional experience.
- $28-$35/hr
- Comprehensive Benefits including Medical, Dental, and Vision
/IP, DNS, DHCP, Firewall Management, Active Directory, Microsoft 365, Entra , Azure AD, Virtual Machines, Cloud Technologies, Cybersecurity, API Integrations, Professional Services, Enterprise IT, Technical Consultant.
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