ServiceNow Administrator

What You'll Do

• Administer and maintain the Service Now platform, including users, roles, groups, permissions, and overall platform configuration
• Configure and support Service Now modules including Incident, Problem, Change, Asset, Knowledge, Service Catalog, ITSM, and SPM
• Partner with technical teams to integrate Service Now with key healthcare systems, including HRIS and financial platforms, to support seamless data exchange and workflow automation
• Develop, test, and implement workflows, business rules, UI policies, automation scripts, and platform customizations aligned with ITIL and ITSM methodologies
• Continuously evaluate and improve Service Now processes to enhance service delivery, incident response, change management, and operational efficiency
• Monitor platform performance, apply upgrades and patches, troubleshoot issues, and help ensure system reliability and availability
• Support compliance with HIPAA, HITECH, and other healthcare regulatory requirements related to data privacy, security, and auditability
• Provide technical support, training, and knowledge transfer to clinical, business, and IT users while maintaining thorough documentation of platform configurations, integrations, customizations, and ITSM processes

Earn Competitive Pay:
Your skills and contributions are recognized and rewarded.

• Benefits & Wellness:
  Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body.
• Industry-Leading PTO: 5+ weeks to rest, recharge, and live your Full Life.
• Grow Your Career: CEU support, tuition reimbursement, and advancement opportunities.
• Make a Difference:
  Join a mission-driven team dedicated to kindness, compassion, and Full Life Care for All.

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent related experience
• Demonstrated expertise configuring, implementing, and integrating Service Now ITSM, SPM, and Service Catalog modules
• Strong understanding of Service Now administration, configuration, workflow development, and ITSM best practices
• Proficiency with JavaScript, HTML, and web technologies used for Service Now platform customization
• Experience with integration tools, APIs, and connecting Service Now with enterprise systems preferred
• Service Now Administrator certification preferred
• ITIL Foundation certification or higher preferred
• Additional certifications in IT service management, project management, or program leadership preferred

Remote – must reside in the Eastern or Central time zone.

Unified in empathy, we serve our communities through extraordinary Full Life Care for All. Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida—including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support. Full Life Care means caring for the whole person—body, mind, and spirit—with empathy and dignity.

Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life. At Empath Health, you’ll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life’s journey more meaningful.

Empath Health is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended ("ADA"), and applicable state and local laws. It is Empath Health's policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual's disability.

Consistent with this policy of…