Senior Professional Services Engineer, Japan

Remote, Japan

Git Lab is the intelligent orchestration platform for Dev Sec Ops . Git Lab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust Git Lab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. Git Lab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our valuesand continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.

Co-create the future with us as we build technology that transforms how the world develops software.

* Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on Git Lab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of Git Lab.

As a Senior Professional Services Engineer at Git Lab, you'll work directly with customers to deliver installation, migration, training, and advisory services that help them adopt Git Lab successfully. You'll lead engagements from single-node Omnibus installs to large reference architectures built with infrastructure as code (IaC) and configuration as code. You'll also guide migrations from other systems to Git Lab SaaS or self-managed deployments, and help customers make practical decisions that improve reliability, security, and day‑to‑day workflows.

In this role, you'll work closely with customers and Git Lab's product and engineering teams to drive customer success and share feedback that improves Git Lab and how we deliver services. You'll manage multiple projects at once, mentor other Professional Services Engineers, and help streamline how we deliver consistent outcomes in a remote, largely asynchronous environment.

Some examples of our projects:

• Designing and delivering Git Lab installations and reference architectures using tools like Terraform and Ansible across major cloud providers
• Leading migrations to Git Lab SaaS or self-managed Git Lab, and turning customer feedback into actionable improvements for Git Lab's product and engineering teams

• Deliver Git Lab Professional Services engagements, including installation, migration, training, and advisory services across Git Lab capabilities.
• Plan and execute deployments ranging from single-node Omnibus installations to large reference architectures using Infrastructure as Code and Configuration as Code practices.
• Lead migrations from multiple source systems to Git Lab SaaS or self-managed Git Lab, helping customers adopt secure, reliable workflows.
• Partner with Engagement Managers and Project Managers to improve delivery consistency, remove friction, and continuously refine delivery processes.
• Serve as a trusted technical advisor for customers, translating goals and constraints into practical implementation plans and clear next steps.
• Interface with Git Lab's product and engineering teams to unblock customer outcomes and share feedback that helps improve Git Lab features and services.
• Mentor Associate and Intermediate Professional Services Engineers, providing technical guidance, helping remove blockers,…