Business System Admin

Business Applications System Administrator

Job#: 3053225

Location: Washington, D.C. (On-site)

As a System Administrator, you will be responsible for managing, supporting, and optimizing a variety of business-critical applications, including iManage, eRooms, Confluence, and Jira. You will ensure that these systems operate efficiently, securely, and reliably, supporting business processes and ensuring smooth collaboration across teams. This work is located onsite in the DC area and requires all candidates to be willing to work on-site 5 days a week.

• Administer and support core business applications: iManage, eRooms, Confluence, and Jira.
• Perform system configuration, updates, and patches to ensure applications are running at peak performance.
• Troubleshoot issues related to application performance, user access, and integration between systems.
• Monitor system health, logs, and performance metrics, identifying and resolving potential problems.
• Manage user accounts, permissions, and roles to ensure proper access control.
• Assess system performance and implement improvements to optimize speed, efficiency, and reliability.
• Ensure proper backup and disaster recovery procedures are in place and tested.
• Help configure and maintain custom workflows, automations, and add-ons in Confluence and Jira.
• Create and maintain documentation for system configurations, processes, and troubleshooting procedures.
• Regularly review and apply software updates, patches, and security fixes.
• Participate in change management processes for new versions or configurations.

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent work experience.
• 3-5 years of experience in administering business applications, specifically iManage, eRooms, Confluence, and Jira, or similar systems in an enterprise environment.
• Proficient in administering and supporting iManage, eRooms, Confluence, and Jira.
• Familiarity with SQL and basic scripting (e.g., Python, Power Shell) for automation and troubleshooting.
• Experience with system monitoring and performance tuning for business applications.
• Basic knowledge of networking concepts, security practices, and integration techniques.
• Strong diagnostic skills to identify issues and implement timely solutions.
• Ability to work cross-functionally with different teams, including IT, development, and business units.
• Excellent verbal and written communication skills to document processes and provide end-user support.
• Ability to handle multiple tasks and priorities.

• Experience with application-specific scripting or configuration (e.g., Jira workflows, iManage document management customization).
• Familiarity with ITIL framework or similar methodologies for IT service management.
• Experience with cloud-based implementations or hybrid environments for business applications.

PLEASE NOTE: Candidates must be able to obtain and/or maintain a Public Trust clearance as a condition and continuation of employment.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview:
Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a Support Linc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.

In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/book/seminars once you have 6+ months of tenure, and…