Junior Palo Alto Integration Technician

VIATEQ Corporation is looking for aJunior Palo Alto Integration Technician to support enterprise network security operations and IT administrative and operational support services for a federal government client. This position requires the ability to obtain and maintain a government background investigation, PIV credentials, and all requisite IT access authorizations prior to performing work. Primary work will be performed at the client site and approved remote/telework locations.

This role serves as an entry-level technical support function responsible for assisting in the administration, monitoring, and operational support of enterprise Palo Alto Networks security platform capabilities across a complex federal IT environment spanning on-premises infrastructure, cloud platforms, and hybrid network environments.

The ideal candidate is an enthusiastic and detail-oriented early-career network security professional with foundational knowledge of Palo Alto Networks technologies, enterprise networking concepts, and Federal cybersecurity compliance requirements. This individual must possess a strong desire to learn and grow within a dynamic federal IT security environment, a collaborative and disciplined work ethic, and the technical foundation necessary to support the administration and monitoring of enterprise Palo Alto Networks security infrastructure under the guidance of mid-level and senior engineers.

The Junior Palo Alto Integration Technician will serve as a supporting technical contributor within the program's network security team, assisting mid-level and senior Palo Alto Networks engineers in the day-to-day administration, monitoring, and operational support of enterprise Palo Alto Networks security infrastructure. This individual supports the protection of Government networks and systems through the monitoring of Palo Alto Networks platform health and security events, execution of routine administrative tasks, preparation of change documentation, and maintenance of platform operational records under established procedures and senior engineer guidance.

• Monitor Palo Alto Networks NGFW, Panorama, Prisma Access, and Cortex XDR platform dashboards and management consoles under the guidance of senior engineers, identifying and escalating platform health issues, service disruptions, and anomalous conditions in accordance with defined monitoring procedures and escalation thresholds.
• Monitor NGFW and Panorama system health indicators, including CPU utilization, memory usage, session table capacity, interface status, and high availability synchronization status, escalating threshold violations to senior engineers for investigation and resolution.
• Monitor log forwarding and data ingestion pipelines for Palo Alto Networks platforms, identifying and escalating log gaps, forwarding failures, and data quality issues that may impact security monitoring coverage or platform operational visibility.
• Generate and distribute routine Palo Alto Networks platform health and operational status reports, providing program leadership and Government stakeholders with accurate, current visibility into platform availability, performance, and security event activity.
• Assist in the monitoring of Panorama managed device connectivity and policy synchronization status, identifying and escalating managed device connectivity failures or policy push errors requiring senior engineer attention.
• Support the monitoring of Prisma Access service health and Global Protect connectivity status, escalating service disruptions and user connectivity issues to senior engineers for investigation and resolution.

• Execute routine Palo Alto Networks NGFW and Panorama administrative tasks under the direction and oversight of senior engineers, including policy backups, configuration exports, log archival activities, and administrative account management.
• Assist in the execution of approved firewall rule changes, security profile updates, and routine configuration modifications under direct senior engineer supervision, following defined implementation procedures and change management requirements.
• Support the management of Palo Alto Networks administrative user accounts, ensuring account provisioning, modification, and deprovisioning activities are completed accurately and documented in accordance with program access management procedures.
• Assist in the administration and maintenance of Palo Alto…