Tier 2 IT Help Desk Technician; Onsite
Listed on 2026-10-06
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IT/Tech
HelpDesk/Support, IT Support, Desktop Support, Technical Support
Howard University is seeking a Service Desk Support Technician to provide Tier 2 support to the ETS Service Desk and manage tickets in Service Now. You will be the first line of support for faculty, staff and students, resolving IT issues with available resources, hardware, and software vendors.
Minimum requirements include a Bachelor's degree and 3–5 years in IT Help Desk;
CompTIA A+ is required. Training users and maintaining documentation are key aspects of the role.
The Tier 2 IT Help Desk Technician (Onsite) role at Howard University is now open for applications in Washington, DC, United States.
Step into the Tier 2 IT Help Desk Technician (Onsite) role at Howard University in Washington, DC, United States and grow with us.
Please review the full job details above before applying.
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