Enterprise Help Desk Manager – ITIL v4 Lead
Listed on 2026-10-06
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IT/Tech
IT Project Manager, IT Support, HelpDesk/Support, Systems Administrator
BTI is seeking a Help Desk Manager to oversee the EEOC Enterprise Help Desk, ensuring timely incident resolution and service delivery in line with ITIL v4 standards. You will supervise staff, allocate resources, monitor SLAs, and drive continual service improvements for federal government support.
The role requires strong leadership, process discipline, and the ability to report on help desk performance while coordinating with EEOC stakeholders and vendors.
We are looking to fill the Enterprise Help Desk Manager – ITIL v4 Lead position at BTI in Washington, DC, United States.
The following opportunity is for a Enterprise Help Desk Manager – ITIL v4 Lead with BTI.
Our organisation is growing, and we are hiring a Enterprise Help Desk Manager – ITIL v4 Lead in Washington, DC, United States.
This opportunity is for the Enterprise Help Desk Manager – ITIL v4 Lead role at BTI.
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