AI-Enabled Service Desk Manager; Federal
Listed on 2026-10-06
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IT/Tech
HelpDesk/Support, AI Business & Operations
ICF seeks an experienced Service Desk Manager to lead a modern, AI-enabled IT service desk for a federal technology program in the Washington, DC area. This operational leadership role requires overseeing Tier Zero self-service, knowledge management, and performance metrics while coordinating with AI/automation teams.
The ideal candidate has federal IT service desk operations experience, ITIL certification, and hands-on work with Service Now or Jira Service Management.
Join us at ICF Olson as our next AI-Enabled Service Desk Manager (Federal) in Washington, DC, United States.
We are currently recruiting a AI-Enabled Service Desk Manager (Federal) for our team in Washington, DC, United States.
This is a great opening to take on the AI-Enabled Service Desk Manager (Federal) role at ICF Olson.
As a AI-Enabled Service Desk Manager (Federal), you will play an important part at ICF Olson in Washington, DC, United States.
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