Senior SLA & Performance Analytics Lead

Iron Bow Technologies is seeking a Service Level Management Analyst in Washington, DC to monitor and improve service performance across enterprise IT and telecommunications. The role demands expertise in service level agreements and key performance indicators, ensuring vendor compliance. Responsibilities include analyzing contract-level performance, documenting SLA breaches, and supporting continuous service improvement. Preferred qualifications include a Bachelor’s degree and experience with Service Now.

The position offers a salary range of $140,000-$160,000 along with comprehensive benefits.
Are you ready to take on the Senior SLA & Performance Analytics Lead role at Iron Bow Technologies? We appreciate your interest in this position. Join Iron Bow Technologies and contribute to our ongoing work. Take a moment to read everything above and see whether this role is right for you. This posting is for the Senior SLA & Performance Analytics Lead role at Iron Bow Technologies, based in Washington, DC, United States.