Service Desk Leader - Customer-First IT Operations
Listed on 2026-10-07
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IT/Tech
HelpDesk/Support, IT Support, Systems Administrator
Unissant is seeking a Service Desk Manager to lead a team delivering enterprise IT support. The role emphasizes strong customer service, leadership, and IT operations knowledge within a complex environment.
The ideal candidate will manage service desk performance, ensure SLA compliance, and collaborate with IT teams to drive improvements. A Bachelor's in IT is required, with MBA preferred, and ITIL certification desirable.
Step into the Service Desk Leader
- Customer-First IT Operations role at Unissant in Washington, DC, United States and grow with us.
Join Unissant and contribute to our ongoing work.
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This posting is for the Service Desk Leader
- Customer-First IT Operations role at Unissant, based in Washington, DC, United States.
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