Fleet Maintenance Specialist

About Inspiration Fleet

Inspiration Fleet is the first and only eFMC®, a fleet management company built from the ground up to simplify and accelerate the transition to evolved, electric fleets. With best-in-class fleet transition planning, vehicle procurement and leasing, comprehensive fleet services and charging solutions, and white glove expert support, all delivered via a modern, AI-powered tech stack on an open platform that integrates data and functionality across systems and siloes, we are the partner of choice for fleets looking to thrive in the era of Big Data, AI, and connected electric and autonomous vehicles.

Inspiration Mobility Group is a specialist asset management platform dedicated to accelerating the transition to an electric future. Inspiration invests in, owns, and operates the real assets that enable the decarbonization of transportation, including electric vehicles, charging and energy infrastructure, and real estate. Leveraging our unique combination of flexible capital, cutting-edge technology, and deep operational expertise, our businesses deliver integrated, scalable solutions for the electric economy.

Read the latest on our business here. We’re proud to have been recently named as one of the Best Places to Work in the large business category by the Washington Business Journal for the third year in a row.

Our customers count on us to manage maintenance for their fleets, and their uptime and maintenance costs ride on our program making the right call on every repair. You are the person who keeps that program running cleanly day to day: preparing the higher-dollar approvals that come to us for a decision, reviewing completed repairs to confirm our guidelines and warranty coverage were followed, reconciling invoices against what was authorized, tracking vendor performance, and owning the reporting that shows what the program is delivering.

When something looks off, you are the one who catches it and raises it. Managed maintenance is a growing part of what we offer, so you will also help build out the operational detail as we expand what the program covers.

Senior Director of Fleet Ops and will work closely with Fleet Services, Customer Success, and Fleet Operations.

• Managing repair-related rental programs— Collaborate with vendors and clients to verify rental status, approve or deny rental requests, validate and approve rental invoices, and troubleshoot vehicle availability issues
• Review and monitor the 3rd party workflow for repair orders — Manage escalations and exceptions (system enhancements, vehicle service history review, labor time analysis) while partnering with our third-party vendor to resolve workflow issues and labor / part pricing decisions
• Auditing completed repairs —Review a regular sample of finished work to confirm the repair matched what was authorized and followed manufacturer recommendations and program guidelines; document what you find, including the patterns worth acting on
• Reconciling invoices —Match invoiced amounts against approved estimates using vendor portals and our own systems, resolve billing variances and unapproved add-on charges with the shop or third-party partner, and confirm we're billed only for authorized work
• Communicating with customers —Field questions from customers and Customer Success on repair status, timelines, and cost, explaining what was authorized and why in plain, confident language. Keep customers ahead of the process, flagging a delay or cost change as soon as you see it coming, rather than waiting for them to ask
• Holding vendors accountable —Compile turnaround time, cost adherence, and service-level data into vendor scorecards; surface repeat offenders and recurring service failures; and prepare the details needed for vendor reviews and escalation conversations
• Owning records, spend tracking, and reporting —Keep accurate, accessible records of every approval, audit, and repair cost; track spend against budget; and produce the recurring reporting on maintenance spend, vehicle downtime, and cost-saving opportunities for our team…