Senior Manager, Transportation

As a member of theShip Bob Team , you will...

• Grow with an Ownership Mindset
  :
  
  We champion continuous learning and innovation.
  
  You'lltake on real problems,create tangible solutions, anddrive results that move the needlefor
  
  ShipBob,our merchants, and for your own professional growth.
  
  Ifyou'reready to do the most meaningful work of your career, this is the place.
• Collaborate with Peers and Leaders Alike:At Ship Bob ,leaders are accessible;feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed.
  
  We hold each other tohigh standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing.
• Experience a High-Performance Culture and Clear
  
  Purpose:
  
  We are results-driven andclear about what that means: ourgoals are specific, accountability is shared, and every team member can see how their work connects toour mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward.

Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, , IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, VT, WA, WI

As a Senior Manager, Transportation at Ship Bob , you will be responsible for managing carrier relationships and partnerships across all cross-border modes for both inbound and outbound freight. This role is also responsible for managing other critical partnerships including customs brokers, 3rd party duty and tax estimation systems. You will be responsible for ensuring packages are flowing through Ship Bob systems and facilities in the most efficient way possible and making sure that the customers get their shipments on time.

You will be a subject matter expert who both manages and educates internal partners on cross border entry processes and programs (USMCA, IOSS) as well as destination country requirements and best practices to ensure adherence to environmental systems. Shipping is directly related to Ship Bob’s overall customer experience, and you will be able to impact it positively in a meaningful way.

This role reports to the Director, Transportation.

• Establish and manage carrier performance tracking and carrier performance improvement initiatives, which includes coordinating carrier quarterly reviews to hold carriers accountable.
• Manage Carrier Analyst that willbe responsible for executing the day (i.e., solutioning missed pick-ups / drop-offs, securingadditionalcapacity,etc).
• Identifycoverage or service gaps in defined carrier portfolio / network and work to evaluate prospective carriers.
• Responsible for onboarding new carriers and new lanes including:
  • Developing SOPs.
  • Ensuring integration requirements are understood and completed.
  • Negotiating rates and ensuring smooth service launch.
• Identify bottlenecks in carrier package flows and partner with carriers to improve service levels.
• Create processes and educate internal teams to ensure continuous flow of packages through the carriers’ supply chain.
• Is the subject matter expert for cross border compliance and regulations with a willingness to collaborate with / educate internal stakeholders on best practices.
• Identify trends in service disruptions and work with carriers to mitigate (i.e.reducelostand damage rates).
• Own pick-up / drop-off master schedules with carriers.
• Support Ship Bobfreight  specialists as needed.
• Identify additional reporting tools and requirements needed to effectively manage a carrier portfolio.
• Create transportation and warehouse SOPs as needed.
• Identify gaps in shipment creation and tendering process working with internal and external technical teams to ensure systems can execute and scale…