Program Manager

As a global client-centered logistics operator,
Noatum Logistics provides integrated value-added solutions for the supply chain of all our clients. With a vast network of offices in 27 different countries,
Noatum Logistics has onsite experts to develop and execute logistics solutions tailored to meet our client’s needs. Renowned for its excellent service and specialized staff, the company has positioned itself as an industry leader, offering solutions to meet the needs of clients across various sectors. Our services include Air Freight, Ocean Freight, Road & Rail Freight, Customs Brokerage, Warehousing & Distribution, and Value Supply Chain services.

The solutions offered are Integrated Supply Chain Solutions, 3PL for eCommerce business (eSolutions), Reefer/Cold Chain Logistics, and Project Cargo.

Noatum Logistics responds to different industry needs with in-depth knowledge and experience in defined industries, including Fashion & Retail, Industrial & Construction, High Tech & Consumer Electronics, Automotive, Food & Consumer Goods, Mining, Energy and Oil & Gas, Defense & Aerospace, and Pharma & Healthcare.

About The Role

We are looking for a Program Manager to join our dynamic team at Noatum Logistics
. In this role, you will be responsible for managing assigned International Supply Chain (ISC) customer programs while driving service excellence, customer retention, operational performance, and continuous improvement.

The role serves as the primary point of contact and accountable owner for assigned customer relationships following implementation. The incumbent ensures contractual commitments, service level agreements, and customer-specific requirements are consistently achieved while maintaining strong alignment between customer expectations and operational execution.

Through structured customer governance, quality assurance processes, and cross-functional coordination, the role proactively identifies performance risks, conducts root cause analysis, drives corrective actions, and ensures sustainable resolution of operational issues.

The position plays a critical role in increasing customer satisfaction, strengthening long-term partnerships, supporting customer retention, and expanding the value delivered through Noatum s International Supply Chain solutions.

• Serve as the primary point of contact and program owner for an assigned portfolio of ISC customers.
• Develop and maintain trusted relationships with customer stakeholders, decision-makers, and executive sponsors.
• Act as the single point of coordination across Operations, Control Towers, Shared Services, Product, Commercial, and other support functions to ensure seamless customer support.
• Lead regular governance meetings, service reviews, and Quarterly Business Reviews (QBRs).
• Monitor fulfillment of contractual commitments, service level agreements, customer-specific requirements, and operational deliverables.
• Own customer performance governance and ensure timely communication regarding operational performance, risks, and improvement initiatives.
• Coordinate and manage operational exception management processes to minimize customer impact and maintain service continuity.
• Lead escalation management activities and ensure rapid resolution of service disruptions, operational challenges, and customer concerns.
• Facilitate carrier direct allocation management decisions and cross-functional alignment during capacity constraints, supply disruptions, and priority conflicts.
• Ensure full compliance with NVOCC allocation and priority commitments, including promoting and securing spot and ad-hoc opportunities where appropriate.
• Own customer action plans and ensure commitments are executed and tracked through completion.
• Act…