Maintenance Supervisor

Job Description:

Maintenance Supervisor

Position Title:

Maintenance Supervisor

Reports To:

Community Manager Work Arrangement:
On-site. Regular, in-person attendance at the employee’s assigned community, office, or other designated Company location is an essential function of this position. This position is not eligible for a remote or hybrid work arrangement, except where otherwise required by applicable law or approved by the Company as a reasonable accommodation.

The Maintenance Supervisor is responsible for overseeing the maintenance, safety, appearance, and overall functionality of the community. This position evaluates a broad range of maintenance needs, directs the daily activities of the maintenance team, and ensures that resident service requests, preventive maintenance, apartment turns, emergency repairs, and community upkeep are completed efficiently and in accordance with Company standards. The Maintenance Supervisor maintains building systems and equipment, performs and delegates repairs, inspects completed work, coordinates vendors and contractors, manages maintenance supplies, and supports cost‑control initiatives.

This position is also responsible for ensuring that maintenance team members follow applicable safety requirements, Company procedures, and local, state, and federal codes.

Direct, supervise, coach, and support maintenance team members. Plan, assign, prioritize, and monitor daily maintenance responsibilities. Match assignments to each team member’s skills, experience, and training. Establish clear performance, quality, productivity, and safety expectations. Inspect completed work to ensure repairs meet River View Residential standards. Provide regular performance feedback, coaching, training, and recognition. Address performance concerns, team member complaints, and operational issues promptly.

Assist with interviewing, onboarding, training, evaluating, and disciplining maintenance team members in accordance with Company policies. Foster teamwork, accountability, professionalism, and continuous improvement. Communicate staffing, performance, and resource concerns to the Community Manager. Assist the Community Manager with scheduling maintenance team members according to community needs and business levels. Ensure appropriate maintenance coverage is available for emergency response 24 hours a day, seven days a week.

Oversee the timely completion of resident service requests. Establish and maintain an efficient process for receiving, assigning, tracking, completing, and closing work orders. Complete repairs personally or delegate assignments to qualified maintenance team members. Diagnose the source or cause of maintenance issues and determine the appropriate repair solution. Inspect completed service requests for quality, accuracy, cleanliness, and completeness. Ensure work‑order details, labor, materials, repair notes, and completion information are accurately recorded in the property management system.

Communicate repair delays, access concerns, material needs, and unresolved issues to the Community Manager. Maintain professional and respectful communication with residents regarding repair status and anticipated completion. Follow up on completed repairs when appropriate to support resident satisfaction. Ensure repairs are completed correctly the first time whenever reasonably possible.

Oversee the operation, maintenance, and repair of community building systems and equipment. Diagnose and repair plumbing, electrical, HVAC, refrigeration, water‑treatment, appliance, carpentry, drywall, painting,…