Director of Training

About Us

At Chick-fil-A Dakota Crossing, we believe the heart of our business is our people. We are committed to excellence, growth, and servant leadership. We are seeking a passionate Director of Training to design, implement, and oversee training programs that develop our team members into world-class leaders and service professionals.

Role Summary

As the Director of Training, you will be responsible for creating and leading all training and development initiatives. You will partner with the Operator and Directors to ensure that every Team Member is equipped for success, from their first day on the job to advanced leadership opportunities. This role requires strong communication skills, strategic thinking, and a heart for developing people.

Responsibilities

* Design, implement, and oversee comprehensive training programs for all positions.

* Develop and mentor trainers, shift leaders, and managers in instructional best practices.

* Ensure consistent onboarding and continuous development for new and existing Team Members.

* Partner with Directors to assess performance gaps and provide training solutions.

* Manage training resources, manuals, and digital platforms.

* Monitor and measure training effectiveness, adjusting as needed.

* Foster a culture of learning, growth, and excellence across the restaurant.

Qualifications

* 3+ years of leadership experience in training, hospitality, education, or people development.

* Strong communication and presentation skills.

* Proven ability to coach, mentor, and develop others.

* Organizational and systems-driven mindset.

* Alignment with Chick-fil-A's values:
Integrity, Excellence, Humility, and Stewardship.

* Experience in curriculum design or adult learning preferred (not required).

What We Offer

* Competitive salary with performance-based bonuses.

* Sundays off.

* Health, dental, and life insurance coverage

* Ongoing professional development opportunities.

* A chance to build the future of Chick-fil-A by investing in people.

Compensation

* Salary Range: $60,000 - $80,000 (based on experience).

* Bonus opportunities are tied to training effectiveness and retention metrics.

Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.