Travel Program Manager

Job Summary

Genesis Consulting is seeking an experienced, forward-thinking Travel Program Manager [AB1] (TPM) with a passion for growth and business transformation. The Travel Program Manager will serve as the senior lead responsible for end-to-end oversight of the client’s automated, web-based Travel Management System (TMS) and associated travel operations. This role provides strategic leadership, operational governance, and vendor oversight to ensure seamless integration with the client ’s [AB2] existing monitoring and reimbursement systems, delivery of travel claim audit services, and operation of a responsive customer support desk for travelers.

Travel Program Manager

Full-Time

Remote in Washington, DC.

• Lead Travel Program Operations:
  Provide strategic oversight of the client’s automated Travel Management System (TMS), ensuring operational efficiency, compliance, and continuous improvement.
• Oversee TMS Implementation & Integration:
  Manage system configuration and integration with monitoring, financial, and reimbursement platforms to ensure seamless end-to-end travel and expense processing.
• Manage Vendors & Contracts:
  Direct vendor performance, enforce SLAs, and oversee travel service providers and audit partners.
• Govern Travel Policy & Compliance:
  Develop and maintain travel policies, ensure system‑enforced compliance, and monitor audit findings and spend controls.
• Ensure Risk Management & Duty of Care:
  Oversee traveler tracking, risk monitoring, and emergency response protocols.
• Supervise Audit & Support Services:
  Manage travel claim audit services and customer support desk operations to ensure accurate reimbursements and high-quality traveler assistance.

• Minimum of 10 years of combined corporate and/or government travel operations experience.
• Minimum of 10 years of vendor management experience, including contract oversight and SLA management.
• Minimum of 10 years of travel policy development and governance experience. Familiarity with government travel policy / Federal Travel Regulations (FTR) compliance preferred.
• Minimum of 2 years of travel risk management and duty of care experience.
• Demonstrated experience overseeing travel management operations, including direct experience using and/or overseeing implementation and administration of an automated Travel Management System (TMS).
• Experience integrating travel systems with financial, monitoring, and reimbursement platforms.
• Strong knowledge of federal or public sector travel compliance environments.
• Exceptional leadership, stakeholder engagement, and executive communication skills.

• Experience with SAP Concur.
• Strategic program leadership with operational execution expertise.
• Data-driven decision-making and performance analytics proficiency.
• Strong risk management and compliance orientation.
• Ability to manage cross-functional teams and complex vendor ecosystems.
• Customer-focused mindset with emphasis on service excellence and traveler experience.

• Bachelor’s Degree in Computer Science, IT, or related field. Master’s Degree preferred.

• PMP, PgMP, or equivalent project/program management certification preferred.

• U.S. Citizenship is required.