Director, GCAD

AIA Overview

AIA will provide you with the opportunity to advocate for the value of architecture and give architects and design professionals the resources they need to do their best work. The collective voice of architects is essential and our work drives positive change through the power of design.

Each one of us at AIA is a leader committed to demonstrating our mission and values and designing a better future for our country and planet. Even in times of change, AIA's values remain constant:

• We stand for equity and human rights
• We stand for architecture that strengthens our communities
• We stand for a sustainable future
• We stand for protecting communities from the impacts of climate change
• We stand for economic opportunity
• We stand for investing in the future
• We speak up, and policymakers listen

The American Institute of Architects, as part of the global community, is building a culture of equity, diversity, and inclusion within the profession of architecture to create a better built environment for all. Achieving this vision has a direct impact on the relevance of the profession of architecture and the world's prosperity, health, and future.

Reporting to the MD, Campus Operations and Visitor Experience, the Director, Global Campus for Architecture & Design Operations (GCAD) is responsible for overseeing all aspects of building rental and events management at AIA and The Octagon House. This includes revenue generation, business planning for the building's visitor experience in the rental space, and the overall operations necessary to ensure a seamless rental experience.

Key responsibilities for the rental space include, but are not limited to: revenue generation, working closely with Marketing and Communications team, room and resource scheduling, contract and catering coordination, staffing management, and contract negotiations. The role also involves developing special events for major AIA meetings, such as the Leadership Summit and Board Week.

• Drive operational and process improvements that result in savings, continuous improvement, and improved productivity & efficiency for those aspects affecting rental experience.
• Develop and implement best practices and process for GCAD rental and events operations and facilities management of the rental space, actively search of innovations and improvements of the operations function, support management of operational reporting to drive insights and efficiencies.
• Be the Liaison between all operational teams at the Octagon and AIA for internal use of the GCAD facilities; develop a strategy for utilizing all resources across the entire campus.
• Work closely with Security team to ensure a safe environment in and around the campus for employees, building tenants and visitors. Coordinate weekly/monthly schedules for events outside of normal operating hours.
• Build a work environment for our internal and external clients that emphasizes collaboration, transparency, open communication, and accountability for embracing a new standard of operation on our new campus
• Defining, implementing and revising operational policies and guidelines for the campus rentals.
• Reviews, comments, guest feedback and other data to identify areas of improvement. Reviews findings with leadership team and ensures appropriate corrective action is taken.
• Drive initiatives to enhance campus experience, client engagement, and satisfaction through innovative design, amenities, and programs that increase our business rental revenue and customer satisfaction.
• Collaborate with cross-functional teams to integrate cutting‑edge technology solutions to enhance rental client efficiency and productivity.
• Manage vendor relationships and contracts for facility services, ensuring quality, cost‑effectiveness, and compliance with organization standards.
• Develop and manage budgets for campus rental operations, monitoring expenses and proactively identifying opportunities for cost savings and efficiency improvements.
• Identify and implement sustainable workplace practices and promote environmental stewardship across all campus locations.

• Manages on‑site management for…