Practice Manager - Investigations & White-Collar Defense

Responsibilities

• Collaborate with the Director of Practice Management, PG Chairs, partners, other business operations departments, and other stakeholders to facilitate the development and relentless execution of Practice Group strategic plans with clear and achievable goals focused on revenue, profitability, headcount, reputation, brand awareness, profile and competitive differentiation;
• Collaborate with Finance Department to analyze Practice Group financials and other key performance indicators to stay on top of all timekeeper hours, performance trends, and overall practice revenue, providing actionable insights towards the management of the Practice;
• Collaborate with Talent Department to manage a productive workforce where: work assignments are provided efficiently and equitably; opportunities are allocated in accordance with Practice Group and individual development goals; performance issues are identified early and addressed; and Practice Group size is adjusted to meet projected workflow demands;
• Collaborate with business operations departments to facilitate and coordinate lateral attorney onboarding efforts;
• Manage the daily execution of business needs / operations of the assigned Practice Groups, including developing and managing the Practice operations budget, establishing a consistent framework for Practice Group meetings and communications, supporting Firm processes like billing and collections, matter intake and matter type classifications, and follow-up on initiatives / action items, etc.;
• Enhance the experience for top clients by serving as a point of contact for the in-house legal operations team to improve the overall engagement and efficient delivery of legal services;
• Collaborate regularly with colleagues in Practice Innovation and across other administrative departments to continue to drive efficiencies, process improvement, and innovation throughout the Practice Groups and across the Firm; and
• Support Practice Chairs with the daily operations of the group, including preparing for PG meetings and retreats.

• Business acumen and analytical skills; the ability to develop and successfully execute comprehensive project and operational plans from broadly stated objectives;
• Some experience driving continuous improvement and innovation in business operations, technology, infrastructure, and practices in a complex, matrixed, global professional services;
• Excellent interpersonal skills and ability to deal effectively with lawyers and staff at all levels of the organization and to regularly handle sensitive and confidential information;
• Some understanding of business operations and proficiency in financial performance metrics;
• Advanced proficiency in Microsoft Office Suite, including specifically Excel, Word, PowerPoint, Project and Visio;
• Strong project management and organizational skills, including ability to plan and facilitate at group and individual levels;
• Ability to handle a wide variety of responsibilities and work in a fast-paced environment;
• Ability to solve problems and provide solutions, take initiative, and work independently in high-pressure situations;
• Excellent oral and written communication skills;
• Demonstrated confidence and competence in dealing with individuals in leadership positions; and
• Strong work ethic and desire to lead and achieve at a high standard of excellence.