Deputy Vice President of Operations

The Deputy Vice President of Operations is a member of the organization’s Expanded Senior Leadership Team and plays a critically-important role in ensuring that the organization has appropriate systems, services, and resources in place to support staff at Headquarters and in the overseas country offices to deliver in-person, online, and hybrid programs and services effectively to its clients and customers.

The Deputy Vice President of Operations is responsible for overseeing the organization’s corporate services in the areas of risk management and compliance; facilities and assets; human resources; information technology (IT); and knowledge management systems, ensuring efficiency, effectiveness, cost containment, and alignment with the mission, strategy, business goals, and digital strategy. This role focuses on optimizing administrative processes; ensuring compliance with U.S. and host country government laws and regulations;

and fostering a culture of continuous process improvement, equity, and accountability. As such, the Deputy Vice President of Operations has the critically-important responsibility for the direct supervision of the Senior Director of Human Resources; the Senior Director of IT; the Director of Knowledge Management; and the Regional Manager for Risk Management, Assets, and Facilities.

This high-impact role requires a seasoned individual who possesses exceptional leadership, supervisory, strategic thinking, financial management, and analytical skills, as well as an entrepreneurial mindset.

Key responsibilities for the position include, but are not limited to, the following:

• Manage the organization’s corporate insurance portfolio to ensure that policies are current and that they provide sufficient coverage for staff, members of the Board of Directors, facilities, and assets
• Develop and manage a system for tracking compliance with all required business license registrations, regulations, and agreements for headquarters and country offices
• Ensure that safety and security protocols, as well as associated training programs, are in place in all facilities throughout the organization
• Ensure that emergency notification and communication protocols are in place for all staff throughout the organization, including for Education Abroad and Exchange programs
• Serve as the organization’s main point-of-contact for all emergency situations that affect the health, safety and security of staff, program participants and beneficiaries, and members of the Board of Directors, as well as of office operations and facilities
• Remain current and advise relevant country office and HQ staff on regulations, policies, and procedures affecting Education Abroad and Exchange programs

• Maintain comprehensive tracking systems for leasehold agreements and ensure upcoming leasehold renewals feature adequate lead times for negotiations and for any required renovations and/or relocations
• Maintain the tracking of capitalized and non-capitalized assets in compliance with the organization’s knowledge management system
• Manage negotiations with property owners for leasehold agreements for current and new office facilities for HQ and country offices to ensure that favorable business terms and force majeure/termination clauses are in place
• Serve as main point-of-contact with property owners and managers for HQ office facility
• Review office space utilization metrics on a scheduled basis and prepare and present reports to the Senior Leadership Team and the respective country directors to inform decisions regarding facility requirements
• Oversee the renovation plans for current and new office facilities, including the procurement of vendors and assets, as required
• Oversee and monitor office systems and operations to ensure that resources are in place, allowing for a smooth implementation of business operations
• Conduct a periodic review of assets and property inventory and recommend disposition actions for headquarters and country offices, as required

• Oversee the implementation of all human resource management systems regarding staff and consultant…