Mail Room Program Manager; -Secret Clerance

Job Title: Mail Room Program Manager

Industry: Government Services / Mail & Logistics Operations

Location: Washington, DC

Assignment Type: Direct Hire

Pay: $80,000 / Year (based on experience)

Work Schedule: Monday – Friday | 8:00 AM – 5:00 PM | 100% Onsite

This position is eligible for medical, dental, vision, and 401(k).

Addison Group is partnering with a mission-driven nonprofit organization that supports federal operations. Our client provides workforce solutions and operational support within highly structured, compliance-focused environments. They are seeking an experienced leader to oversee a secure mail distribution program supporting a federal agency.

We are seeking a hands‑on Mail Room Program Manager to oversee a high-volume, secure mail operation in Washington, DC. This role will lead daily mail distribution activities, supervise a team of specialists, ensure strict compliance with security protocols, and identify opportunities to improve efficiency and reduce operational costs.

This position requires a strong operational leader who can step in, evaluate current workflows, implement process improvements, and manage performance in a deadline-driven environment.

• Direct daily mail processing, distribution, tracking, and delivery functions
• Oversee accountable and sensitive mail handling procedures
• Monitor service levels and ensure adherence to strict deadlines
• Utilize shipping systems, scanners, and tracking tools to maintain chain‑of‑custody integrity
• Evaluate workflow efficiency and implement cost‑saving improvements

• Ensure all mail handling procedures meet federal security standards
• Maintain compliance with established screening and classified material protocols
• Oversee documentation, reporting, and audit‑related processes
• Enforce adherence to standard operating procedures within a regulated environment

• Supervise a team of 9 staff members, including a lead specialist
• Develop work schedules and assign responsibilities
• Train new hires on policies, safety procedures, and workflow expectations
• Monitor productivity, accuracy, and performance standards
• Provide coaching, evaluations, and corrective action as needed

• Serve as primary point of contact for on‑site agency partners
• Resolve mail discrepancies, tracking issues, and service concerns
• Communicate updates clearly and professionally in high‑pressure situations

• 8+ years of mailroom, logistics, or distribution operations experience
• Prior supervisory or team leadership experience in a fast‑paced setting
• Experience working in government or secure mail environments strongly preferred
• Knowledge of secure document handling, classified materials procedures, and audit processes
• Active Top Secret Security Clearance required
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong written and verbal communication skills
• High school diploma or GED required

• This is a fully onsite role in Washington, DC
• The team is seeking a mid‑level operational leader who can assess current processes and drive efficiencies
• Ideal backgrounds include federal mail centers, USPS, DHL, Fed Ex, or similar structured distribution environments
• Candidates must have an active security clearance at time of submission

• Stable, long‑term opportunity supporting a federal contract
• Free onsite parking and metro‑accessible location
• Comprehensive benefits package including medical, dental, vision, disability coverage, life insurance, retirement matching, wellness programs, and tuition assistance
• Generous paid time off program

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities.

Reasonable accommodation is available for qualified individuals with disabilities, upon request.