General Manager, Youth Camps & Events

General Manager, Youth Events

Headfirst Companies is seeking a strategic, growth‑minded, and customer‑obsessed General Manager of Youth Events to play a pivotal role in shaping the future of our youth camps division. More than just running exceptional programs, this role is about building a business—transforming best‑in‑class camp experiences into scalable, high‑impact offerings that stand out in today’s competitive youth events landscape.

As the General Manager of Youth Events, you will lead a cross‑functional team of full‑time and seasonal staff spanning sales & enrollment, field operations, program content, customer success, and talent acquisition to ensure alignment at every touchpoint of the camper and parent journey across our signature summer day camps and our branded sports camps (operated in partnership with professional sports league partners from the NFL, MLB, and MLS).

We’re looking for a leader who sees the full picture—a leader who can connect the dots between service and strategy, data and decisions, and great experiences and lasting relationships.

This role is ideal for a leader with a proven track record in enrollment strategy, revenue growth, and customer experience
, with complementary operational fluency. Reporting to our Director of Programs, you’ll be responsible for ensuring that our youth events division not only runs smoothly but also grows intentionally—reaching more families, retaining more campers, and elevating the parent and camper experience year after year.

The General Manager of Youth Events is a full‑time, in‑person role based at Headfirst Companies’ headquarters in Washington, D.C., with travel required to the distribution and storage center and camp locations across the country, primarily during June, July, and August.

This role is budgeted at $.

Full‑time team members are eligible for paid time off and 10 paid holidays annually, health, dental, and vision insurance, 401(k) matching, and employee discounts on our programs and offerings.

• Serve as the leader overseeing the full youth events division, working to support the Director of Programs and company founder/President.
• Directly manage and support a team of emerging leaders in full‑time Headfirst roles across key functional areas.
• Inspire, guide, and retain ultimate oversight over on‑site camp personnel—numbering in the hundreds across multiple sites and cities—to cultivate a culture of fun, safety, excellence, and investment in the broader mission.
• Foster a high‑performing, relationship‑centered, collaborative team environment that prioritizes premium execution, high standards, and transformational impact.
• Establish and lead divisional planning cycles to set clear goals, drive alignment, and report progress to senior leadership.

• Collaborate with the Director of Programs to oversee full‑year enrollment strategy and performance across Headfirst’s signature, branded, and partner camps.
• Forecast enrollment targets, track revenue pacing, and identify areas for conversion optimization.
• Drive registration growth through personalized outreach, strategic partnerships, and re‑engagement strategies.

• Own the overall success of the customer service function, overseeing a team managing day‑to‑day operations to ensure high‑quality, efficient support while stepping in to resolve escalated issues.
• Define and own the end‑to‑end customer journey—from first inquiry to post‑camp feedback.
• Develop scalable systems and tools to improve communication, onboarding, and retention.
• Ensure that operations, programming, and service teams are aligned to a shared standard of camper and family experience.

• Oversee CRM, registration, and reporting systems in partnership with customer success and systems stakeholders.
• Champion the accuracy, integrity, and strategic use of customer, lead, and program data—ensuring clean entry, consistent upkeep, and strong team accountability.
• Develop and sustain deep expertise in key databases and platforms to optimize processes, train and empower team…