Program Manager

Description

Tyto Athene is seeking a Senior
Program Manager (
PgM
) to support an Enterprise IT Services contract in Washington, DC. The Senior Program Manager is responsible for overall execution of the contract to include resource management, task management and financial management. This position interfaces directly with the government on site and oversees all aspects of the program, from service delivery to IT Infrastructure systems and solution development. Scope includes Service desk operations, hosting, collaboration platforms, network infrastructure, cybersecurity, endpoint engineering, data platform management, and special projects.

The Tyto Senior Program Manager acts as the primary and accountable point of contact to the Government. The PgM will define plans, manage, and report on contractual requirements and overall performance of the program, providing fiscal, operational, administrative, and human resources oversight.

• Apply Project Management Body of Knowledge (PMBOK v7) and advanced scheduling techniques to ensure multiple, simultaneous, and inter-related projects at disparate locations are completed on time and within budget.
• Coordinate Tyto and Subcontractor teammates in the delivery of customer requirements.
• Provides program team leadership and has overall responsibility for ensuring successful management of the program for the customer.
• Serves as the primary customer point of contact within the organization. Coordinates with the customer to ensure all program objectives and expectations are aligned and executable.
• Works to resolve conflicts among the team, including the customer; aligns expectations, and develops both short term and long-term plans to lead the program to its successful conclusion.
• Ensures program team understands and has appropriate resources to meet and verify all contractual requirements (cost, technical, schedule) to include performance, quality, regulatory compliance, etc., develops the program plan with the team and conducts regular program reviews, to report and track performance to the plan.
• Fosters team development, encouraging leadership behaviors from all project team members and sharing ownership for the outcomes.
• Provides program direction during all phases of the program to accomplish cost, and schedule objectives and proactively works with the team and customer to address and mitigate the impact of unplanned events (failures, realized risks, material issues, etc.) on the organization and customer.
• Achieves operational objectives by implementing service level agreements, quality, and customer-service standards; resolving problems; identifying, tracking, and managing risks; completing audits; identifying trends; determining system improvements; implementing change.
• Utilizes available information, metrics, and evaluations to develop recommendations for change.
• Accomplishes human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Maintains quality service by establishing and enforcing Tyto Quality Management standards.
• Translates understanding of customer mission and objectives into company/account strategic goals; provides input to the company's strategic planning process and recommends/leads new business pursuits and/or possible expansions.

• Must demonstrate at least 3 years of experience in more than one of the following areas:
  Managing End User services for 15,000 users;
  Managing 100 personnel delivering IT Support Services;
  Managing IT support services across 200 locations;
  Managing up to 3,500 servers in a hybrid environment, and 2,000 network nodes.
• Must possess a bachelor’s degree in information technology, computer science, engineering, or relevant technical degree.
• At least 6 years of proven experience managing a program with at least 100 personnel delivering Infrastructure and Operations Support Services in geographically distributed locations.
• At…