Portfolio Maintenance Manager

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Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America s leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential.

Under the direction and supervision of the Regional Director of Facilities, with some oversight from the Director of Facilities & VP of Operations, the Portfolio Maintenance Manager (PMM) will oversee the maintenance operations of the Mid Atlantic portfolio and provide guidance and support to maintenance team members as well as community managers. The PMM will work collaboratively with our maintenance teams, Portfolio and Community Managers to follow TCB s standard operating procedures (SOPs), objectives, mission and each property’s economic and physical requirements.

• Oversee Maintenance Operations to TCB Standards including preventive maintenance program, service orders, unit turns, curb appeal, unit/building inspections, and maintenance shop compliance. Be a strong advocate of safety and environmental compliance for our team members and residents. Conduct regular property visits to provide guidance and technical support to the Community Manager and Service Manager.
• Lead Service Managers Lead Techs and Technicians through mentoring, training, and support by influencing change management, developing our maintenance team members, and fostering a strong resident focus. Coordinate trainings to enhance technical trade and business skills for accountability to TCB Standard Operating Policies through positive employee engagement. Participate in talent management functions of maintenance team members by interviewing, onboarding and training service managers, recommending professional advancement, and disciplinary actions.
• Assist Community Manager and Service Manager in financial controls. Participate in the annual property budget creation and in the financial review of maintenance expenditures and capital improvements. Coordinate capital planning assessments and identify short term capital planning needs.
• Assist Service Managers in developing Scopes of Work, solicitation of bids and coordinating contracts for capital projects, energy initiatives and annual vendor services. Create competitive bid packages and make recommendation on project placement.
• Oversee strategy for NSPIRE eligible sites to maintain properties to be NSPIRE ready. Coordinate pre-inspections, the plan to repair deficiencies and regular scheduled meetings with site staff to and annual inspections to gauge progress for inspection readiness. Maintain knowledge of NSPIRE standards and establish annual training to maintenance staff as needed.
• Assist in new construction through participation in architectural design and review for new construction or rehabs. Provide guidance and support onboarding new properties to troubleshoot design challenges and support staff to maintain building systems and site needs.

• Strong and trustworthy work ethic.
• Strong communication skills, both written and verbal.
• Superior interpersonal skills: ability to influence others, build relationships, and work effectively with others in the organization.
• Highly detail-oriented and able to multitask in a fast-paced environment.
• Superior business acumen: ability to analyze and react to trends, monthly Profit and Loss statements, and build and analyze budgets.
• Incredible customer service skills & the ability to create a customer focused culture.
• Demonstrate strong problem solving and quantitative abilities.

• 5+ years or more of progressive responsibility in facilities management with 5+ years of multi-family experience or comparable in hotel/resort/retail regional management required
• Prior…