Operations Manager

Property management company for small and medium-size condominiums in the DC metro area seeks Operations Manager.

Company
:
Highly differentiated and growing property management company with a close-knit team and collaborative approach.

Hours/Schedule
: 30 to 40 hours per week

Job Type
:
Contract to Hire

Location Requirements
:
Hybrid;
Mondays and Fridays remote;
Tuesday, Wednesday, Thursday at office in downtown DC near Dupont Circle.

Rate
: $35 - $40/hour

Job Description
:
Responsible for managing a portfolio of condominium association clients including preparing and setting budgets and managing maintenance. Ideal for someone who wants to be part of a high-performing, collaborative team and enjoys project management and learning about building maintenance/repair.

• Project manage a variety of maintenance activities, including routine maintenance, repairs, emergency response and very large projects
• Track and report updates internally and externally to clients
• Conduct on-site property inspections a few times per year
• Problem solve maintenance issues and meet vendors on-site at the properties
• Own standard operating procedures for certain maintenance processes and innovate on them to create a better client experience

• Provide recommendations to the Board regarding property improvements and necessary repairs including recommendations for establishing priorities among various projects to be done
• Establish a project plan for large projects/capital improvements
• Manage to project plan to ensure milestone deadlines are met and completed within budget Condo Association Administration and Financial Management
• Manage and onboard a portfolio of clients
• Maintain meticulous records for each property in the portfolio
• Prepare management reports for the Board of Directors including site inspection reports, monthly reports, budgetary details, and annual meeting materials
• Prepare budgets for several real estate properties and present them to the board of directors
• Lead the associations’ annual meetings and help the teams make efficient decisions around their properties’ maintenance needs
• Ability to review, interpret and ensure compliance with condominium association documentation

• Liaise directly with vendor technicians
• Build and maintain strong relationships with both new and existing vendors to expand our resources and foster long-term partnerships
• Facilitate competitive bidding for contracts as required by Association contracts

• 5-10 years of relevant work experience
• High School Diploma, GED or equivalent (College degree preferred)
• Ability to be on call after hours one week per month, monitoring the emergency phone line on a rotating schedule with the team
• Strong communication skills - both written and verbal
• Track record of proven excellence in providing customer service
• Spanish skills are a plus but not required
• Proficient in Excel, PowerPoint, and Google Workspace Products
• Able to work independently, anticipate problems, and implement effective solutions
• Strong problem solving skills