Program Manager

Job Summary

The mission of the DC Department of Human Services (DHS) is to empower every District resident to reach their full potential by providing meaningful connections to work opportunities, economic assistance, and supportive services. This position is within the Department of Human Services (DHS), Economic Security Administration (ESA), and is part of the Division of Program Operations (DPO). The Economic Security Administration (ESA) is responsible for ensuring timely and accurate eligibility determinations for programs such as Medical Assistance, Temporary Assistance for Needy Families (TANF), Food Stamps (SNAP), and other Cash Assistance programs that aim to promote economic independence for families.

Summer Electronic Benefit Transfer Program (SEBT) is a US Department of Agriculture (USDA) program developed to provide $120 per eligible child in EBT benefits covering the summer months to children who would otherwise qualify for the National School Lunch Program. The SEBT Program Manager will lead the Summer EBT program; manage a lean team; oversee all program functions; coordinate Summer EBT stakeholders;

pro‑actively identify and resolve program issues, elevate risks, report operational status; manage overall implementation; and drive long‑term program sustainability. DHS is seeking a candidate with experience translating program requirements into implementation; strong planning, communication, and organizational abilities; familiarity with human services and/or educational data; as well experience with program budgeting.

Plans, organizes, and supervises the operation of a program(s) and its activities in accordance with the mission and goals of an agency; develops new programs to support the strategic direction of the agency; advises and consults with administration/division managers; meets with appropriate staff to identify and resolve problems or conflicts; makes or recommends final decisions regarding policy, operations, and administrative procedures of the program.

Establishes and manages long‑and short‑term program goals; develops, analyzes, and evaluates new or modified program/management policies, regulations, goals, or objectives.

Develops, implements and maintains complex procedures, administrative monitoring practices and controls in order to obtain smooth and effective operation of a program(s); coordinates work activities of the program to prevent delays in required actions or to improve programs or services; identifies, develops and implements departmental goals, objectives, policies, and priorities; determines resource allocation and levels of service according to established policies;

plans and writes grant applications and manages grant funded projects. Serves as a liaison between the agency and/or division, community agencies, citizen groups, developers, property managers, committees and commissions, and Federal, State, and local agencies, authorities, and task forces concerning agency program needs, new programs, policies, and procedures and to facilitate progress on specific projects.

Specialized Experience is experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, one(1) year of specialized experience must be equivalent to at least the next lower grade level in the normal line of progression.

None

The work is performed in a typical office setting

Tour of Duty: Monday‑Friday, 8:15 a.m.

- 4:45 p.m.

Pay, Plan, Series & Grade: MS‑0340‑14

Promotion Potential: None

Collective Bargaining Unit: This position is not covered under a collective bargaining agreement.

Duration of Appointment: Management Supervisory Service (MSS) - At‑Will

MSS At‑Will Statement: Positions in the Management Supervisory Service (MSS) serve at the pleasure of the appointing authority and may be terminated at any time with or without cause.

Emergency Designation: This position has been…