Library Supervisor, Access Services

Job Description Summary

The Library Supervisor, Access Services provides daily supervision of Access Services staff to ensure the productivity and delivery of the high quality of service expected by library patrons and other library departments.

The Library Supervisor, Access Services provides daily supervision of Access Services staff to ensure the productivity and delivery of the high quality of service expected by library patrons and other library departments. The Library Supervisor, Access Services is responsible for providing training, coaching, development, and evaluation of the Access Services staff. The supervisor must be able to use a combination of analytical, critical thinking, and problem-solving skills with appropriate application of policies and procedures, to resolve complex issues.

The Library Supervisor, Access Services assists with the development and maintenance of current and accurate service desk policies for the Access Service Department, as well as procedure manuals, training materials, and relevant web pages. The Library Supervisor, Access Services will participate in library wide discussions to exchange information and to assist in the development of services for the entire library and articulates the impact that such service plans would have on the library patrons and staff.

The Library Supervisor, Access Services is responsible for facilitating effective dialog within the department, to transfer information, and actively solicit input from external as well as internal stakeholders prior to implementing significant changes to service processes and procedures. The Library Supervisor, Access Services will directly report to the Head of Access Services.

• The Access Services Department manages four major functions:
  Circulation Services, Resource Sharing, Entrance Services, and shelving.
• Resource Sharing is responsible for processing course reserves as well as consortium and inter library loan items, making materials accessible to patrons in print and electronically.
• Entrance Services is the first point of contact for all patrons and visitors to the Gelman Library. Access services staff manage visitor sign–ins and most keyed access to the building.
• The Check Out Desk is responsible for maintaining a high level of customer service, checking in and out circulating materials and collecting and assessing fines on customer accounts.
• The shelving function of the department is shared among all staff and is fielded through the Check Out Desk, where staff prepares carts with materials to be re‑shelved in the stacks areas.

• Manages personnel of a highly visible, fast paced public service department.
• Conducts new hire interviews and makes recommendations for hire to Human Resources.
• Schedules, trains, supervises, coaches and evaluates the work of staff in the Access Services Department, and promotes teamwork to achieve departmental goals as well as the effective development of employees.
• Supports cross training initiatives within the Access Services department for all service areas.
• Assists with the development and maintenance of current and accurate service desk policy for the Access Service Department, as well as procedure manuals, training materials, and relevant web pages.
• Applies GWLAI’s organizational values to all internal and external customer interactions, thus modeling the delivery of quality service for staff.
• Combines analytical, critical thinking and problem‑solving skills with appropriate application of policies and procedures, to resolve complex issues.
• Demonstrates proficiency in mission critical systems such as Alma, Kronos, Banner, Passage Point (VMS), Lib Cal, Google Docs, Word and Excel.
• Monitors the condition of computer equipment and adequacy of software systems.
• Proactively reports problems with technology, and coordinates trouble‑shooting to solve problems with the appropriate systems office. Recommends the acquisition of new equipment, services and software to the Head of Access Services.
• Promotes cooperation and flexibility with activities and schedules for Access Service staff, in order to foster representation and participation…