Lead Concierge

Seen as the leader of the concierge team. Acts as a leader by maintaining professionalism at all times, supervises the day-to-day functions of the team ensuring that tasks are completed. Acts as the direct liaison between GM, Membership team and Concierge team.

• Distributes and monitors the execution of tasks given by management
• Provides new hire and ongoing training for the concierge team
• Seeks out new tasks for the concierge team to work on during slower hours
• Manages inventory levels for supplies and equipment
• Monitors usage of cell phones, personal work, and personal conversations.
• Alerts leadership of any issues that need to be addressed.
• Staffing
  • Sits in on interviews with new team member candidates
• Schedule
  • Creates Concierge team schedule
  • Monitors breaks, tardiness, overtime, excessive lunches, uniform issues
• Checks in with team members as they arrive to make sure they are informed for the day
• Attend BEO Meetings
  • Provides team with needed information from BEO meetings
• Attend Marketing Meeting
  • Provides team with needed information from marketing meetings
• Attend Membership Meeting
  • Provides team with needed information from marketing meetings
• Monitors incoming and outgoing emails
• Handles customer service escalations from concierge team