Operations Associate Director; Hybrid

We are searching for a full-time Condominium Association Operations Associate Director and join our close-knit team at Amico Lane, a fast-growing property management startup based in Washington D.C. Our company is looking to hire someone with a strategic mindset, a team-player, and who has a customer-first mentality.

Your primary responsibility will be to manage the condominium association operations team and lead select capital projects within our portfolio of condominium association clients. As the senior manager, you will ensure operational excellence across the client portfolio, provide ongoing coaching and development feedback to team members and ensure daily operations run smoothly. You will have a team working closely together with you to accomplish the client’s objectives, freeing up time for you to lead some of the larger maintenance projects and ensure quality control of clients’ deliverables.

Since you are part of a growing company, you will occasionally wear multiple hats. This role is ideal for someone who wants to be part of a high-performing team who values community, loves learning about condominium association management and building maintenance/repair, managing complex projects, and enjoys fostering the growth and development of team members.

Amico Lane is on a mission to provide customer-focused property management support for condominium associations in the Washington, DC area. We believe in what we do and how we can serve our clients, and we need a natural team leader with an operational mindset to support our clients as we continue to grow.

Amico Lane exists within the property management industry, but we are seeking to elevate our space. We believe that there’s a better way to serve condominium owners and board associations, and we are motivated to lean into innovation and change.

To serve our clients well, we need to successfully manage a large number of moving pieces and complicated processes for them. We are growing and excited about how our team will continue to expand!

• Supervise, mentor, and develop members of the operations team including in person and remote personnel.
• Provide ongoing coaching, performance feedback, and professional development.
• Serve as a point of escalation and guidance for complex client issues or team decisions.
• Foster a culture of accountability, service excellence, and reliability across the operations team.

• Oversee the quality and consistency of service delivery across all client accounts.
• Delegate work orders and tasks across the team, ensuring clear accountability and balanced workloads.
• Ensure adherence to Standard Operating Procedures (SOPs) and seek opportunities to evolve procedures to improve efficiency and client outcomes.
• Monitor KPIs to track team performance and client satisfaction to ensure on-time, within-budget delivery of services; identify and address areas for improvement.
• Partner with leadership to identify and implement scalable systems and processes.

• Serve as a senior resource for board members and homeowners, stepping in on complex issues or high-touch accounts.
• Uphold Amico Lane’s commitment to proactive, responsive service and long-term client trust.
• Ensure a consistent and excellent customer experience across the portfolio.
• May have responsibility for 1-3 prestige client relationships

• Personally manage larger or more complex building repair and capital improvement projects from planning through execution.
• Troubleshoot issues and work directly with contractors, vendors, and board members to ensure project success.
• Track and report updates internally and externally to clients
• Conduct on-site property inspections a few times per year

• Serve as the in-house subject matter expert on condominium association governance.
• Provide guidance to team members and clients on interpreting and applying bylaws, declarations, and other governing documents.
• Ensure compliance with…