Senior Customer Success Manager; Political Vertical

Client:
Media/Advertising Analytics Organization

Role:
Senior Customer Success Manager - Political Advertising

Salary: $115,000-$130,000 + Bonus & Benefits (Depending on level and location)

Location:
Remote (Preferred EST time zone)

*** Must have experience within the Political Vertical

We are seeking a highly motivated and experienced Senior Customer Success Manager (CSM) to support clients within the political advertising vertical
. In this role, you will manage a portfolio of political clients ranging from self-serve to fully managed-service accounts, ensuring they maximize value from a programmatic advertising platform.

You will act as a trusted advisor, trainer, and strategic partner to political campaigns, agencies, and advocacy organizations
, helping them navigate programmatic media in a fast-paced, high-stakes, and compliance-driven environment.

• Serve as the primary point of contact for assigned political accounts across self-serve and managed-service models
• Build strong, long-term client relationships to drive satisfaction, retention, and expansion
• Translate campaign objectives into actionable platform strategies that drive measurable results

• Lead client onboarding and deliver structured training sessions on platform usage
• Provide ongoing education on product updates, political compliance requirements (including federal and state-level regulations), and industry best practices
• Enable clients to independently manage and optimize campaigns with confidence

• Partner with clients on campaign setup, optimization, troubleshooting, and performance monitoring
• Support managed-service campaigns to ensure delivery, pacing, performance, and compliance standards are met
• Provide real-time support during high-pressure campaign cycles

• Act as a subject matter expert in political programmatic advertising
• Advise clients on targeting strategies, inventory selection (CTV, OTT, display, mobile), and voter audience segmentation
• Collaborate cross-functionally with Sales, Ad Operations, and Product teams to represent client needs and feedback

• Monitor client health and proactively identify risks and opportunities
• Develop success plans to support renewals and long‑term partnerships
• Identify and drive upsell opportunities to expand platform adoption and usage

• 5+ years of experience in Customer Success, Account Management, or Ad Operations
• Strong background in AdTech, programmatic advertising, and DSP platforms
• Direct experience in political advertising
  , including familiarity with compliance requirements (FEC and state‑level regulations)
• Political tech, agency, or campaign‑side experience required
• Experience supporting both self‑serve and managed‑service clients
• Proven ability to train and enable clients on complex SaaS or AdTech platforms
• Strong analytical skills with the ability to translate campaign data into actionable insights
• Excellent communication, presentation, and relationship‑management skills
• Highly organized with the ability to manage multiple accounts, deadlines, and priorities

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign‑born residents, and veterans to apply.

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by…