Account Coordinator

Smithbucklin, a 650-person, employee-owned professional services company with more than 70 years of success serving the association market, is looking for an Account Associate
- Fulfillment Associate to join our team in Washington, DC.

360 Live Media is looking for a Account Coordinator to join our team in Washington, D.C. This role supports client accounts and internal teams by assisting with day-to-day project coordination, communication, and execution under the guidance of an Account Manager. The Account Coordinator plays an important role in helping deliver high quality work, maintaining organized workflows, and supporting strong client relationships.

The ideal candidate is highly organized, proactive, and comfortable juggling multiple projects and stakeholders in a fast-paced agency environment while learning and growing within a client services team.

At Smithbucklin, we embody a culture driven by optimism, ambition, expertise and thoughtfulness, where every team member is empowered to exceed expectations and deliver exceptional results for our clients. Join us in shaping the future of association management, where our values serve as the cornerstone of our success.

We bring together the well-established event services of Smithbucklin and the innovative strategies of 360 Live Media to deliver total event management for any type of industry convening. From smart strategy to flawless execution, our integrated service delivery model elevates the experience for event organizers looking to modernize their approach, optimize their impact, and grow the show. 360 Live Media is a Smithbucklin company with offices in Chicago and Washington, DC.

We are proud to work with many of the largest and fastest growing events in the world, including 30 of the top 250 trade shows and 17 of the Fastest/Next 50 events. While a majority of our engagements center around association events, we also support corporate clients with key marketing and event services. What’s more, we frequently provide organizational strategy, branding, marketing, and sales services beyond events and in support of broader growth initiatives.

Whether association or corporate, event, credential, or membership, our focus remains on helping clients accomplish their mission, whatever that may be.

• Support assigned client accounts under the guidance of an Account Manager, serving as day-to-day project and communication support.
• Assist with managing timelines, task assignments, and deliverables across event, sales, marketing, and creative projects.
• Coordinate internal and external communication, including client updates, feedback, approvals, and meeting logistics.
• Help develop, review, and update project plans, presentations, and client materials.
• Track project progress, timelines, and budgets, escalating risks or scope changes to account and project leads.
• Collaborate with cross functional teams to keep work organized and moving forward.
• Support quality reviews to confirm deliverables align with client expectations and brand guidelines.
• Maintain project documentation and provide regular status updates.
• Build knowledge of client brands, industries, and goals while identifying ways to add value over time.

• 3+ years of experience in account management, project management, or a related role, preferably in an agency environment.
• Experience supporting multiple accounts, clients, or projects simultaneously.
• Solution oriented mindset with an interest in learning strategic thinking over time.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to work independently under pressure in a fast paced, entrepreneurial environment.
• Team oriented mindset with a willingness to support work at all levels.
• Advanced proficiency in Microsoft Word, Excel, and PowerPoint.
• Willingness to complete a short PowerPoint assignment as part of the hiring process.
• Ability and willingness to work from the Washington, D.C. office on Mondays, Tuesdays, and Thursdays, with occasional travel to client offices or events.

• Experience working with associations.
• Familiarity with project management platforms such as…