Senior Associate, Donor Lifetime Value

OVERVIEW

A thriving, mission-driven multimedia organization, NPR produces award-winning news, information, and music programming in partnership with hundreds of independent public radio stations across the nation. The NPR audience values information, creativity, curiosity, and social responsibility - and our employees do too. We are innovators and leaders in diverse fields, from journalism and digital media to IT and development. Every day, our employees and member stations touch the lives of millions worldwide.

Across our organization, we're building a workplace where collaboration is essential, diverse voices are heard, and inclusion is the key to our success. We are committed to doing the right thing in our journalism and in every role at NPR.This means that integrity, adherence to our ethical standards, and compliance with legal obligations are fundamental responsibilities for every employee at NPR.

NPR is seeking a highly organized, energetic, and data-driven fundraising specialist to pursue philanthropic support for NPR's mission. Reporting to the Senior Manager, Donor Lifetime Value, the Senior Associate will support the execution of initiatives that increase lifetime value from current donors giving up to $1K a year to NPR and all giving levels for the NPR Network. This work will benefit both NPR and its richly varied network of NPR Member Station partners.

Our ideal candidate will be a self-starter with strong attention to detail, collaborative mindset, and someone that thrives in the often fast-paced digital news environment. They must have the ability to communicate effectively, synthesize feedback from multiple stakeholders and coordinate multiple projects. They should be passionate and knowledgeable about the sustainability of media and journalism while actively seeking information on the latest innovations and opportunities for NPR.

• Identity and prioritize fundraising opportunities to retain current supporters;
  Support personalized and behavior-driven retention.
• Support the development of a robust pipeline of donors for cultivation by the mid-level and major donor teams.
• Analyze fundraising reports to track key performance indicators (KPIs) and metrics for donor retention, upgrade, and renewal campaigns.
• Support the execution, and analysis of effective A/B tests for retention tactics, channel messaging, and incentives.
• Coordinate with stakeholders (internal and external) to ensure timely delivery of materials and execution of campaigns across multiple initiatives.
• Assist in the creation of project briefs, presentations, and data visualizations.
• Assist in generating and maintaining internal-facing process and guideline documents.
• Build trusting relationships with internal and external stakeholders to foster a culture of teamwork, collaboration, and curiosity.
• Other duties as assigned.

The above duties and responsibilities are not an exhaustive list of required responsibilities, duties and skills. Other duties may be assigned, and this job description can be modified at any time.

• Bachelor's degree or equivalent work experience required.

• NPR Remote-Permitted:
  This is a remote-permitted role. This role is based out of our Washington, D.C. office, but the employee may choose to work on a remote basis from a location that NPR approves. You will have the option of working (a) remotely from a location of your choosing within the United States that is supported by NPR; (b) on-site at an NPR facility, based on the availability of desks and approval from NPR;
  
  or (c) a combination of both. Regardless of where you choose to work from, you may be expected to travel to other locations from time to time to perform the duties of your position.

• Minimum of 2+ years experience in fundraising at a nonprofit organization.
• Knowledge of various fundraising models and donor retention strategies.
• Experience with moves management and donor pipeline strategies, particularly for upgrading and retaining donors.
• Ability to collect, analyze, and interpret fundraising data and donor metrics to identify trends, measure campaign success and uncover areas of opportunity.
• Demonstrated ability to manage multiple assignments, set priorities, and meet short deadlines.
• Outstanding collaboration and communication skills with a proven ability to work cross-functionally and gain the support of internal and external stakeholders.
• Strong writing, proofreading, and editing skills. Attention to detail is essential.
• Strong problem-solving skills, including the ability to identify potential obstacles and proactively present solutions.
• Demonstrated interest in the media landscape with knowledge of the latest trends and best practices.
• Demonstrated interest in cultivating and promoting diversity, equity, and inclusion in the workplace.
• Must understand and appreciate NPR's mission.

• Experience using storytelling narratives and data-driven insights to deepen…