Quality Manager Job Washington area,District of Columbia USA,Quality Assurance

Position Description

Tele Solv is seeking a highly skilled Quality Manager to lead the development and execution of a comprehensive quality plan for operations spanning the nation. This confidential role supports government initiatives and requires a strategic leader dedicated to driving operational excellence and continuous improvement across all sites.

Project Description

The Quality Manager will support a government project focused on elevating operational standards and ensuring consistent quality across diverse locations. The role is central to maintaining compliance, enhancing customer satisfaction, and fostering a culture of accountability and improvement.

Key Responsibilities

Develop, implement, and oversee a nationwide quality management plan
Monitor and evaluate the effectiveness of quality control measures across all sites
Conduct internal audits and participate in external audits as required
Establish and maintain quality assurance policies and procedures
Lead and train staff on quality standards and best practices
Analyze quality data to identify trends and areas for improvement
Ensure compliance with industry regulations and standards
Coordinate with suppliers and partners to ensure quality requirements are met
Investigate and resolve quality-related issues and customer complaints
Prepare and present reports on quality performance to senior management

Skills, Knowledge, and Expertise

Expertise in quality management systems and procedures
Strong analytical and problem-solving skills
Excellent leadership and team management abilities
Proficiency in statistical analysis and quality control techniques
Knowledge of ISO 9001 or similar quality management standards
Familiarity with Six Sigma or Lean methodologies
Outstanding communication and presentation skills
Ability to work independently and manage multiple priorities

Work Location

City and state to be determined based on project needs.

Minimum Qualifications

Bachelor’s degree in Quality Management, Business, Engineering, or a related field
3+ years of experience in quality assurance or quality management
Demonstrated experience developing and implementing quality plans

Preferred Qualifications

Master’s degree in a related field
Certified Quality Manager (CQM) or similar certification
Experience supporting government contracts or operations
Experience with ISO 9001 or similar standards

Required Training/Certifications

Certification in quality management (preferred but not required)

Tele Solv offers a competitive compensation and benefits package that exceeds industry benchmarks. We are committed to fostering a diverse and inclusive workplace. If you are a results-driven professional with a passion for quality and operational excellence, we invite you to apply and help us continue our tradition of excellence.

Knockout Questions for Quality Manager Candidates

Below are five close-ended knockout questions designed to qualify candidates for the Quality Manager role h question includes a rubric specifying whether the candidate is approved to proceed for an interview.

1. Do you have at least three years of experience in quality management or a related field?
Yes:
Approved to proceed
No:
Not approved

2. Are you legally authorized to work in the United States without sponsorship?
Yes:
Approved to proceed
No:
Not approved

3. Do you possess a bachelor’s degree or higher in engineering, quality assurance, business administration, or a related discipline?
Yes:
Approved to proceed
No:
Not approved

4. Have you ever implemented or managed ISO 9001 or other recognized quality management systems?
Yes:
Approved to proceed
No:
Not approved

5. Do you hold any professional certifications related to quality management (e.g., CQE, CQM, Six Sigma, or equivalent)?
Yes:
Approved to proceed
No:
Not approved

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